Muntinlupa Head Of Financial Business Partner 1st Level Operations Master Data Management Services Phil

Job description

Head of Financial Business Partner 1st Level Operations - Master Data Management Services The Position Join Boehringer Ingelheim Business Services Philippines in Manila as the Head of Financial Business Partner 1st Level Operations – Master Data Management Services, where the goal is to build and lead a high-performing global operations team and play a key role in driving service excellence, customer-centricity, operational governance, and continuous improvement. This position offers the opportunity to influence global stakeholders, shape operational strategy, and develop organizational capabilities while supporting critical business processes. Based in Manila, Philippines, this role is ideal for a leader who is passionate about people development, transformation, and delivering sustainable business outcomes. Tasks & Responsibilities Lead the day-to-day delivery of Financial Business Partner operations and achieve agreed service levels, quality standards, and business objectives. Manage team performance through coaching, capability development, workload balancing, and regular performance reviews to ensure high employee engagement and productivity. Drive operational excellence by monitoring KPIs, resolving service risks, and implementing corrective actions to maintain stable and efficient operations. Partner with global stakeholders, process owners, and business teams to address business needs, improve customer experience, and strengthen service delivery. Ensure compliance with internal controls, data governance requirements, audit expectations, and applicable policies while proactively managing operational risks. Champion continuous improvement, digitalization, and automation initiatives that increase efficiency, enhance service quality, and support long-term business growth. Requirements Bachelor of Science degree in any discipline, preferably in Finance, Accounting, Information Management, Business Administration, Economics, or other business-related fields. At least 4 years of leadership experience.