Junior Technical Account Manager

Job description

Job Summary The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support. Do you thrive on solving complex problems and explaining technical concepts in an engaging way? If so, this is your chance to launch your career at the cutting edge of enterprise open source! What you will do As a Junior Technical Account Manager (JTAM), you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 10-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2027. Through this experience, you will: Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities Focus on your personal and professional development as you grow your career at Red Hat Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise As a Junior Technical Account Manager, you will also: Respond to customer inquiries and requests, following established procedures Document customer interactions and track issue resolution progress in designated systems Escalate complex technical issues to senior team members for guidance and resolution Participate in internal training programs to develop product knowledge and technical skills Perform customer onboarding and account maintenance tasks with the assistance of senior team members Proactively identify and document known solutions for common technical challenges Contribute to the creation and maintenance of knowledge base articles and support documentation Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws. What you will bring Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues Understand fundamental concepts of network communication and configuration Motivation to engage in self-directed learning on new technologies Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals Effective communication (written and verbal), active listening and presentation skills Ability to work independently and collaboratively with internal teams and external customers Exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus Full professional proficiency in written and spoken English Why Red Hat? Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured development program (FASTER), which provides you with dedicated mentorship, hands-on practice activities, certifications, and exposure to a wide range of technologies Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source Open Culture: Work in a collaborative environment where your ideas are valued and respected Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global organization Ready to kickstart your career with a global open source leader? Apply Now! Remember: You don’t need to have experience with every skill listed to join Red Hat. This role is part of a developmental program designed to help you grow and develop your skills. If you’re excited about this opportunity but feel you still have some learning to do, we encourage you to apply—we’re looking for passionate individuals eager to learn and grow with us. Red Hat will not be providing visa sponsorship for this position. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The salary range for this position is $28.80 - $44.69. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.