Renewals Specialist - Splunk COE (Hybrid)

Job description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. What You’ll Do: Would you like to play a key role in the success of our rapidly growing software renewals business? If so, Splunk is looking for an experienced, results-driven candidate with extraordinary skills demonstrated through tightly managing a high-volume transactional workload with exceptional attention to detail. These efforts will support a fast-moving and fast-growing team of retention and renewals experts. The Renewals Specialist is responsible for quoting and booking license renewals of Splunk's industry-leading software, working in close partnership with Sales and Success Management teams to maximize retention, minimize churn risk, and drive growth at the renewal event. As part of this role, you will enhance the scalability of the renewals business through efficient quoting, process enhancement, and strategically engaging with cross functional teams to drive positive outcomes for Splunk and our customers. This position carries a quota focused on efficient quoting, strong renewal rates, and enhanced scalability of the renewal business. The position will be based in our Costa Rica office as part of our renewals team supporting North America and Latin America. Provide dedicated support to our renewals business, including quote creation, customer outreach, deal level analysis, order processing, and booking. Work closely with Renewals Management to maintain an accurate forecast, capture status updates and proactively research/address data gaps. Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting. Work as part of the Renewal Sales team, manage a sales territory while meeting/exceeding renewal rate and driving efficiency and scale across the business. Prepare accurate renewal quotes a minimum of 90 days in advance of subscription expiration. Maintain accurate account, license, service contract, asset and maintenance entitlement records within salesforce.com. Proactively identify issues that may impact a renewal. Resolve order issues with Customer Service and Order Management. Track pending and lost renewals including reasons for cancellation. Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance. Collaborate with Partner Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing, etc). You possess experience in selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growth. Experience in a sales function that includes both direct customer interaction and working within a channel sales model. Ability to build relationships both internally and externally. Program management experience with demonstrated ability to drive innovation and scale: you instigate and welcome change that improves efficiency and business outcomes. Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and work with minimal supervision while adhering to deadlines. Able to work independently but also be a contributing part of the renewal team. Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms). Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and revenue streams. Ability to adapt to changing processes and follow them, as well as suggest changes where needed. Excellent written and verbal communication skills - in the English Language - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties. Fluency in Portuguese is a plus. Minimum Qualifications: 2+ years of related experience. Preferred Qualifications: Bachelor’s degree or equivalent work experience in technical sales/renewals. Experience driving and implementing innovation to help drive efficiency and scale. Ability to multi-task and track multiple issues. Excellent customer service skills with an orientation towards helping customers. Strong desire and willingness to learn. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.