IT Digital Applications Delivery Support

Job description

Location: Kewdale | Brisbane | Perth Are you interested in ERP applications and motivated by helping users solve practical business problems? At Sandvik Ground Support, we are looking for an IT Digital Applications Delivery Support professional to join our Global IT team. This hands-on support role is designed for a developing IT applications professional who has gained practical ERP support experience and is ready to take the next step in a global organisation. Working alongside experienced global colleagues, you will support day-to-day operations, contribute to continuous improvement initiatives, and help users get the best from our digital tools. Primarily supporting Microsoft Dynamics 365 Business Central, you will play an important role in delivering reliable, secure and user-friendly digital solutions that support our operations across the business. You'll also gain exposure to application integrations, business process automation (BPA) platforms, business intelligence (BI) solutions and enterprise system security, providing a broad foundation for continued professional growth. This role requires occasional travel of up to 25% to support business projects, training initiatives and stakeholder engagement. Key responsibilities Provide functional support for Microsoft Dynamics 365 Business Central and related business applications. Investigate, troubleshoot and resolve application issues, incidents and user enquiries. Collaborate with stakeholders to understand business requirements and deliver effective digital solutions. Support application upgrades, system enhancements, testing activities and new technology implementations. Develop and maintain user documentation, training materials and process guides. Deliver user training and promote adoption of digital systems and business processes. Maintain application security, user access controls and compliance with IT governance requirements. Identify and implement continuous improvement opportunities to enhance system performance and business efficiency. About You: You are a proactive and service-focused applications professional who can translate technical information into clear, practical guidance. You enjoy working with people at all levels of an organisation and bring a structured, solutions-oriented approach to troubleshooting and continuous improvement. You will ideally have: A bachelor’s degree in information technology, computer science, software engineering or a related discipline, or equivalent relevant experience. Approximately 2 to 3 years of experience in a similar business applications, ERP support or functional consulting role. Experience with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, Dynamics AX, Dynamics 365, or a comparable global ERP platform. Exposure to ERP implementations, upgrades, system operations and ongoing application maintenance. An understanding of end-to-end manufacturing processes and business process workflows. Experience with application configuration, optimisation, testing and incident management. Strong analytical, troubleshooting and problem-solving skills. The ability to create logical and detailed test scenarios. Clear written and verbal communication skills in English. Confidence delivering training and explaining technical concepts to non-technical users. The ability to prioritise competing tasks and work independently under deadline pressure. A collaborative mindset and the ability to work effectively within a multicultural, globally connected environment. ITIL Foundation certification would be advantageous but is not essential About Us: Our products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunnelling industry, we offer a comprehensive product portfolio and hold a strong market position. We are committed to ongoing development of new technologies aimed at improving project safety and efficiency. We also provide galvanising and other related services to the mining, civil, marine, commercial, and industrial industries. Why Sandvik? Inclusive Culture: We are committed to creating a diverse and inclusive workplace where everyone feels valued. Sandvik is proud to be an EEO employer and a Work180 Endorsed Employer for Women. We are committed to hiring the best person for the role and fostering a diverse and inclusive culture. Professional Growth: Training and development opportunities, from extensive internal programs to contributions towards external studies. Company-funded Paid Parental Leave – We provide gender neutral paid parental leave to support our employees and their families Flexible Working Arrangements - work from the comfort of your own home up to two days per week. (Role dependent) Comprehensive Employee Benefits Program – including novated leases, Salary sacrifice Superannuation and a Length of Service Recognition program. Employee Wellbeing: Benefit from discounted private health insurance and other perks with leading providers. Access our employer-funded Employee Assistance Program (EAP) for you and your immediate family, and an optional Fitness Passport for you and your family. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Sandvik is proud to be a WORK180 Endorsed Employer for Women, reflecting our genuine commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We're passionate about creating a welcoming and supportive environment for all, and we encourage you to explore our policies and employee benefits on the WORK180 website. Apply Now! If you are ready to join a dynamic team and make a difference! Applications Close: 8 October 2026 or prior if ideal candidate is selected Sandvik – Business Area Ground Support Australia www.mining.sandvik