Kawasaki City SR MGR SUPPLY CHAIN 14 436 0040

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview Scope Regional responsibility covering end-to-end Supply Chain Management and Customer Service operations across Japan & ASEAN Key Objectives Deliver exceptional customer satisfaction through integrated SCM and Customer Service Ensure reliable delivery and proactive issue resolution Strengthen cash flow discipline via AR management Build resilient supply chain capabilities to mitigate risks Drive cost control and operational efficiency Ensure optimal inventory management balancing service, cost, and working capital Job Requirements Customer Satisfaction & Service Excellence Drive customer satisfaction KPI improvement (NPS, service level) Ensure on-time delivery and commitment reliability Own escalation and resolution of critical customer issues Accounts Receivable (AR) & Cash Flow Ensure timely AR collection and overdue reduction Monitor risks and drive dispute resolution Align service execution with payment discipline Supply Chain Resilience Identify supply risks across capacity, supplier, and logistics Develop mitigation strategies (dual sourcing, buffers) Enhance responsiveness to disruptions and ensure business continuity Cost Control & Efficiency Drive end-to-end cost optimization across supply chain Improve productivity and operational efficiency Lead logistics and process cost reduction initiatives Inventory Management (Core Pillar) Manage optimal inventory levels balancing service, cost, and working capital Improve inventory turns and reduce excess/obsolete inventory Establish inventory segmentation and safety stock policies Align inventory strategy with S&OP and demand variability Key Performance Metrics Customer satisfaction (NPS / service level) On-time delivery Inventory turns / working capital efficiency AR aging / DSO performance Supply risk mitigation effectiveness Cost savings / productivity improvement What your background should look like Demonstrates leadership by driving change initiatives and influencing across functions Ability to align team and departmental goals with overall business and supply chain strategy Strong conflict resolution capabilities, with ability to navigate complexity and align stakeholders Consistently delivers commitments with a high level of discipline, accountability, and execution excellence Builds high-performing teams through coaching, engagement, and capability development Bachelor’s degree required; 15+ years of experience in Supply Chain Management and Customer Service operations Extensive functional expertise in end-to-end supply chain processes , including planning, forecasting, inventory management, and customer service integration Demonstrated experience in leading cross-functional projects and regional teams , driving business outcomes and operational transformation Proven track record in industrial or manufacturing environment ; Automotive experience is a plus Strong understanding of customer-centric operations, cash flow (AR management), and inventory optimization Experience in driving supply chain resilience and risk mitigation strategies , including scenario planning and supply continuity Strong capability in cost control and operational efficiency improvement , with a data-driven approach Excellent communication and presentation skills in English; Japanese is highly preferred Competencies SET : Strategy, Execution, Talent (for managers) Job Locations: SHOBUGAIKE 100 KAKEGAWA, Shizuoka 436-0040 Japan 3-5-8 HISAMOTO KAWASAKI-SHI KANAGAWA, Kanagawa 213 Japan Posting City: Kawasaki city Job Country: Japan Travel Required: 10% to 25% Requisition ID: 151514 Workplace Type: Onsite External Careers Page: Manufacturing Apply Now Start apply with LinkedIn Please wait... 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