Customer Service Center Supervisor

Job description

SANDVIK MINING & CONSTRUCTION TANZANIA LIMITED CUSTOMER SERVICE CENTER (CSC) SUPERVISOR – MWANZA, TANZANIA At Sandvik Mining & Construction Tanzania Limited (“SMCT”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do. We are looking for an experienced and passionate Customer Service Center (CSC) Supervisor to lead our Customer Sales Support team and deliver an exceptional customer experience while supporting business growth. The role will report to the Logistic Manager and based in Mwanza, Tanzania. Purpose of the role: Responsible for overseeing and coordinating the Customer Sales Support Representative team, to lead, coach, and develop a team of Customer Sales Support Representatives (CSSRs) while ensuring efficient execution of customer service and sales support activities. You will play a key role in achieving sales targets, improving customer satisfaction, and driving continuous improvement through the Order-to-Cash process. Key Responsibilities: Lead, mentor, and develop the Customer Sales Support team to achieve departmental KPIs. Ensure excellent customer service and support that exceeds customer expectations. Monitor team performance and implement corrective actions where required. Build and maintain strong relationships with customers and key stakeholders. Identify new business opportunities and support sales growth initiatives. Support continuous improvement initiatives and process optimization. Participate in pricing reviews, budget planning, tender preparations, and sales activities. Ensure CSC processes and global guidelines are consistently followed. Manage resource planning and effective workload distribution. Champion a strong Environment, Health and Safety (EHS) culture and ensure compliance with company policies. What You Will Bring: Qualifications & Experience Requirements Degree or Diploma in a commercial discipline or related field Leadership training will be an added advantage 4 to 7 years of experience in a Customer Service or Sales Supervisory role 3.5 years of sales experience, preferably in internal sales Demonstrated experience leading, managing, and developing teams. Skills and Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities. Strong customer focus and service orientation. Planning, organizing, and problem-solving capabilities. Ability to analyze data and make informed decisions. Strong negotiation and conflict management skills. High level of integrity, accountability, and professionalism Ability to drive change and foster a high-performance culture Why Join Sandvik? Work with a global industry leader in mining and rock solutions. Lead a team that directly impacts customer satisfaction and business performance. Access opportunities for professional growth and career development. Be part of a culture that prioritizes safety, innovation, and collaboration. What is in it for you? We offer you an interesting role in an international business environment, extraordinary products, great colleagues and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better. Application Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 22 September 2026. Read more about Sandvik Group and apply through: home. Sandvik/career About us: Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.