Service Delivery Account Lead

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Integrated Health Solutions (IHS) team is comprised of seasoned professionals with in-depth knowledge of the healthcare value chain and experience across multiple disciplines. They partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. In this role, you will be responsible for maintaining and developing relationships with existing customers. You will serve as the on-site, first-line Medtronic representative for customers at the Chelsea and Westminster site in London, acting as a key interface with the C-suite and senior leadership within client organizations. The role requires travel within the UK and occasional travel across EMEA, approximately 10–25%. Responsibilities may include the following and other duties may be assigned: Take ownership of all service delivery activities onsite within the identified hospital (multiple sites across North West London and Chester) Develop and execute account specific action plans to deliver high quality services according contract as well as a KPI dashboard to measure & track performance service delivery team Maintain stakeholder relationships within the account and governance structure related to the partnership Identify and collaborate with all the required IHS capabilities in a timely manner. Manage, coach, and develop local MDT IHS-NGC (Medtronic Integrated Health Solution -NGC) ops staff on site Identify and escalate if required potential service issues to be able to take appropriate preventive actions Required Knowledge and Experience: Degree in a relevant functional area and years of experience in a healthcare environment, including clinical experience, with strong understanding of healthcare operations and value chains Experience in dealing with hospitals’ C-suite/Sr. Management / stakeholders in healthcare value chain / operations management Fluent in English both verbal and in writing, knowledge of regional language Experience in people and team-management Strong customer focus and excellent communication and presentation skills Strong project management and operations management skills Lean 6 sigma knowledge and experience Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 57,840.00 GBP - 86,760.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).