Senior DevOps Engineer - Arena

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior DevOps Engineer Location: San Mateo, CA (Hybrid) 3 days a week. Department: Engineering / DevOps Reports To: Zhaofeng Wei About the Role We are seeking a Senior DevOps Engineer to help design, build, and operate the cloud infrastructure, CI/CD pipelines, and automation capabilities that power our SaaS platform. This role is ideal for an experienced engineer who enjoys solving complex infrastructure challenges, improving developer productivity, and ensuring platform reliability at scale. You will work closely with software engineers, cloud operations teams, and security stakeholders to build resilient systems, streamline deployment processes, and maintain high availability across production and non-production environments. What You'll Do: Cloud Infrastructure & Automation Design, deploy, and maintain cloud infrastructure primarily within AWS. Develop and manage Infrastructure as Code (IaC) solutions using Terraform. Automate repetitive operational tasks through scripting and tooling. Continuously improve platform scalability, reliability, and performance. CI/CD & Developer Enablement Build, maintain, and optimize CI/CD pipelines using Jenkins, GitHub Actions, and related technologies. Support software development teams by improving build systems, deployment processes, and release automation. Troubleshoot and resolve pipeline failures, deployment issues, and infrastructure bottlenecks. Partner with engineering teams to improve software delivery efficiency and release quality. Reliability & Operations Monitor production and non-production environments to ensure platform health and stability. Implement and maintain observability solutions, including logging, metrics, tracing, and alerting. Participate in incident response, root cause analysis, and post-incident reviews. Drive operational excellence through automation and continuous improvement initiatives. Collaboration Work closely with globally distributed engineering teams across multiple time zones. Share knowledge and mentor junior engineers on DevOps best practices. Collaborate with security, compliance, and platform teams to maintain secure and reliable systems. Required Qualifications Location Ability to commute to the office in San Mateo 3 days a week. Experience 6+ years of experience in DevOps, Site Reliability Engineering (SRE), Cloud Engineering, or related disciplines. Proven experience supporting production cloud environments at scale. Experience working within Agile software development organizations. Technical Skills Strong experience with AWS cloud services. Hands-on expertise with Terraform and Infrastructure as Code practices. Experience managing and optimizing CI/CD pipelines using Jenkins or similar tooling. Strong Linux systems administration knowledge. Proficiency in scripting using Python, Bash, or similar languages. Experience with containerization technologies such as Docker. Experience operating Kubernetes environments. Knowledge of monitoring and observability platforms such as Datadog, Prometheus, Grafana, or ELK. Problem Solving & Communication Strong troubleshooting skills and ability to resolve complex infrastructure issues. Excellent verbal and written communication skills. Ability to work independently while collaborating effectively across distributed teams. Preferred Qualifications Experience with GitHub Actions. Experience with service mesh technologies such as Istio or Linkerd. AWS, Kubernetes, or cloud-related certifications. Experience supporting compliance-sensitive environments. Background in software engineering or Site Reliability Engineering. Why Join Us? You'll join a highly collaborative DevOps team responsible for the infrastructure and automation that supports a mission-critical SaaS platform. This role offers the opportunity to work with modern cloud-native technologies, influence platform reliability and developer productivity, and help scale systems used by customers around the world. This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $130,000 - 170,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physi