Lead Field Service Technician

Job description

As a Lead Field Service Technician here at Honeywell, you will take a pivotal role in leading field service operations to ensure the highest standards of service delivery and customer satisfaction. You will leverage your technical expertise and leadership skills to guide and support field service teams while executing service tasks efficiently and effectively. You will report directly to our Field Service Manager and you’ll work out of our Plymouth, MN location on Hybrid work schedule. In this role, you will impact the operational success of field service activities, enhance customer experience through expert service delivery, and contribute to the continuous improvement of service processes and team performance. KEY RESPONSIBILITIES Lead and mentor field service technicians to ensure quality and timely service delivery. Perform advanced troubleshooting, maintenance, and repair of building automation systems, fire systems and access controls. Coordinate with cross-functional teams to optimize service operations and resolve complex technical issues. Ensure compliance with company policies, safety standards, and regulatory requirements during field operations. Maintain accurate service records and provide detailed reports on service activities and outcomes. Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.