Customer Success Acct Manager Tomoh Apprenticeship United Arab Emirates Dubai Dubai

Job description

Program start date: January 2027 Program Details: The 6 months, full-time program is divided into two key phases (Phase 1 - Onboarding & Skilling, Phase 2 - On The Job Training) Phase one: Onboarding & Skilling Bootcamp (1 month) Professional and soft skilling courses including project management, change management, effective interpersonal skills, creativity and innovation, and time management. Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer. Identifies and begins developing relationships with customer team members. Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Emirati National holding UAE Family Book. Emirati nationality. Legally authorized to work in UAE (Legally authorized = Has citizenship or has been granted a valid visa or work permit). Currently pursuing/ completed a Bachelor's/ Master's Degree in Information Technology (IT), Computer Science, Engineering, Business Administration, Business, or related field. Fluency in English. Passion for technology and customer obsessed. Proficient communication, analytical and presentation skills. Business acumen for consultative solution selling. Exceptional negotiation, customer service, and interpersonal skills.