Order Handling Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ Your role and responsibilities In this role, you will have the opportunity to ensure the implementation, maintenance, and compliance of order handling, billing, documentation, and trade-related activities to support the business. You will execute operational processes, ensure accurate and compliant documentation, and contribute to continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. You will also support the development of tools, systems, and standardized ways of working across the organization. The work model for the role is: #Li-hybrid This role is contributing to the Strategic Supply Unit, MOIM. You will be mainly accountable for: Execute end-to-end order handling activities, including invoice issuance, credit notes, returns processing, and maintenance of accurate commercial and operational documentation. Prepare, review, and maintain customer, shipping, export, customs, and other trade-related documentation to ensure compliance with internal policies, legal requirements, and customer expectations. Coordinate the collection, validation, archiving, and retrieval of Proof of Delivery (POD) documentation and other records required for operational, financial, customs, and audit purposes. Investigate and resolve documentation, invoicing, returns, customs, and compliance-related issues in collaboration with customers, logistics providers, customs brokers, and internal stakeholders. Ensure compliance with applicable legal, tax, trade compliance, customs, and company requirements while maintaining high standards of accuracy, documentation quality, and data integrity. Drive continuous improvement initiatives by identifying opportunities for process standardization, simplification, automation, and operational excellence, while contributing to the development and enhancement of systems, tools, and digital solutions. Collaborate with customer support, logistics, transportation, procurement, finance, and trade compliance teams to support business objectives, operational efficiency, and customer satisfaction. Qualifications for the role Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Economics, Finance, International Trade, or a related field. Experience in order handling, invoicing, customer operations, logistics, export administration, documentation management, or a similar operational environment. Understanding of commercial documentation, invoicing, credit notes, returns processes, and document retention requirements. Knowledge of international trade documentation, export processes, customs requirements, and transportation operations would be considered a strong advantage. Proficiency in ERP systems such as SAP and Microsoft Office applications; experience with reporting, automation, and systems development is considered an advantage. Strong analytical, organizational, and problem-solving skills with attention to detail and a continuous improvement mindset. Excellent communication and stakeholder management skills and fluency in English and Polish. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.