Technology Lifecycle Services

Job description

Support Insights Call Home Call Home Support assistant Support assistant Agent assist Agent assist Dashboard provides insights and recommendations based on advanced analytics across multivendor IT infrastructures. Inventory Management Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis Risks and Recommendations Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues Case Metrics Leverage support case history to identify patterns and hotspots impacting system availability Explore more Feature enables automated, secure communication between your systems and IBM Support. Continuous Monitoring Provides real-time issue detection and proactive support for IBM servers, storage, and select x86 manufacturers, available 24/7/365 Automated Problem Resolution Automatically alerts IBM Support upon detecting a potential issue in your system Resolved approximately 90% of events with automation within 2024 Easy Enablement Quick setup: Access the Virtual Assistant by clicking on the blue chat bot in the bottom right corner of the IBM Support page. Ask how to turn on Call Home for your system and get started today. Learn more about Call Home Chatbot provides a conversational interface to handle common inquiries, providing quick responses and reducing wait times. Rapid Technical Support Offers quick answers and guidance to common technical queries, available 24/7 Expertise-Backed Service Trained by IBM support experts, leveraging the company's extensive IT knowledge base Efficient Issue Resolution Resolved 88% of client questions related to IBM Infrastructure through self-service in 2024 Access the Virtual Assistant below by clicking on the blue chat bot in the bottom right corner of the IBM Support page Visit my support AI assistant provides recommended solutions to IBM support agents, speeding time to resolution. AI-enhanced Customer Service Utilizes WatsonX technology for real-time agent support during case resolution Enhanced Efficiency & Accuracy Provides relevant information, responses, and troubleshooting steps to optimize support agent performance Improved Resolution Times Fully correct solution recommendations by Remote Technical Support (RTS) Agent Assist resulted in average of 33% improvement in time to solution over a recent 12-month period Dashboard provides insights and recommendations based on advanced analytics across multivendor IT infrastructures. Inventory Management Reduce time spent on inventory management with automated multivendor infrastructure asset discovery, customized inventory views and exports, and support coverage and change analysis Risks and Recommendations Get ahead of potential security exposures with alerts for security vulnerabilities, IT environment risk scores and prescriptive recommendations for how to remediate potential issues Case Metrics Leverage support case history to identify patterns and hotspots impacting system availability Explore more Feature enables automated, secure communication between your systems and IBM Support. Continuous Monitoring Provides real-time issue detection and proactive support for IBM servers, storage, and select x86 manufacturers, available 24/7/365 Automated Problem Resolution Automatically alerts IBM Support upon detecting a potential issue in your system Resolved approximately 90% of events with automation within 2024 Easy Enablement Quick setup: Access the Virtual Assistant by clicking on the blue chat bot in the bottom right corner of the IBM Support page. Ask how to turn on Call Home for your system and get started today. Learn more about Call Home Chatbot provides a conversational interface to handle common inquiries, providing quick responses and reducing wait times. Rapid Technical Support Offers quick answers and guidance to common technical queries, available 24/7 Expertise-Backed Service Trained by IBM support experts, leveraging the company's extensive IT knowledge base Efficient Issue Resolution Resolved 88% of client questions related to IBM Infrastructure through self-service in 2024 Access the Virtual Assistant below by clicking on the blue chat bot in the bottom right corner of the IBM Support page Visit my support AI assistant provides recommended solutions to IBM support agents, speeding time to resolution. AI-enhanced Customer Service Utilizes WatsonX technology for real-time agent support during case resolution Enhanced Efficiency & Accuracy Provides relevant information, responses, and troubleshooting steps to optimize support agent performance Improved Resolution Times Fully correct solution recommendations by Remote Technical Support (RTS) Agent Assist resulted in average of 33% improvement in time to solution over a recent 12-month period By the numbers +10K Global team of +10K support specialist that hold 5k certifications in total. 140 IBM provides access to a high level of technicians in more than 140 countries and 40 languages. 11K Supported IBM and other OEM hardware and software product types. 35+ years experience providing multivendor maintenance and support. What our clients are saying ANZ Bank partners with IBM to deliver measurable ROI and Operational Resilience IBM’s full-stack support model delivered a better service experience, improved system stability through proactive health checks, and enhanced security across the environment. Kantar Secures Reliable Oracle Performance with IBM Technology Lifecycle Services Discover how enterprise Oracle database modernization, managed IT services, and proactive infrastructure support can improve performance, reduce downtime, and accelerate business growth. Doğuş Teknoloji and IBM TLS Delivering resilience, operational efficiency and speed In partnership with Microsoft, IBM delivered proactive IT services, improving system reliability through unlimited access to technical expertise—enabling Doğuş Teknoloji to enhance operational resilience, optimize costs, and simplify IT management. Vodafone partners with IBM to enhance support for Turkish Customers Experience a partnership designed to enhance support, resolve complex issues, and improve efficiency across your Microsoft environments <div data-cmp-aspectratio="4x3" data-cmp-hook-image="imageV3IBM" slot="image" data-cmp-is="image" data-cmp-widths="320,384,512,640,768,960,1024,1152,1280,1536,1584" data-cmp-dmimage data-cmp-src="https://assets.ibm.com/is/image/ibm/adobestock_594715939?ts=1785127041145&dpr=off" data-asset-id="4e916621-bfda-4061-bcae-b2d79f563df4" data-cmp-filereference="/content/dam/worldwide-content/stock-assets/adb-stk/ul/g/89/38/adobestock_594715939.jpeg" id="image-dm-9ace3d3391" data-cmp-data-layer="{"image-dm-9ace3d3391":{"@type":"adobe-cms/components/content/atoms/image-dm","repo:modifyDate":"2026-07-27T04:37:21Z","dc:title":"Generative AI illustration of interior of spacious futuristic room with black tiled floor and bright neon illumination on walls","image":{"repo:id":"4e916621-bfda-4061-bcae-b2d79f563df4","repo:modifyDate":"2026-04-07T00:23:28Z","@type":"image/jpeg","repo:path":"/content/dam/worldwide-content/stock-assets/adb-stk/ul/g/89/38/adobestock_594715939.jpeg","xdm:tags":["properties:orientation/landscape"],"xdm:smartTags":{"virtual reality":0.825,"semiconductor":0.825,"simulation":0.864,"scan":0.814,"screen":0.839,"hall":0.829,"rendering":0.902,"jail":0.841,"maze":0.863,"cell":0.784,"structure":0.787,"locker":0.756,"network":0.797,"interior":0.752,"synthetic":0.819,"interior design":0.753,"colonnade":0.769,"security system":0.817,"backlighting":0.806,"lift":0.779,"labyrinth":0.811,"indoor photography":0.967,"atrium":0.758,"vault":0.859}}}}" class="cmp-im