Claims Officer Motor Extended Warranty Multilingual M F D

Job description

Your responsibilities Through this role you will have the following responsibilities: Responsible to open and manage the claims as per agreed TAT i.e. review and processing Perform technical review of claims and plausibility checks and - if needed - consult external experts Correspond with dealerships, clients, and external experts Responsible to receive, review the invoices and prepare for payment Implement claims SOP within the service network/dealers Guide, train and direct service network/dealers on claims process Collect and update the internal procedures supported by technical bulletins/literature released by OEMs Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. What you bring Proficiency in one of the following language combinations is required: German & French (DE-FR), German & Italian (DE-IT), English & Italian (EN-IT), or English & French (EN-FR). Degree/Diploma in Automobile/Mechanical engineering, or similar education would be a plus Technician/Automobile/Mechanical background and also to have a commercial understanding Previous experience with motor extended warranty claims, insurance and/or assistance market, network expansion and also management of direct / indirect teams Good analytical and problem-solving skills Flexible and adaptable to change Well-versed with MS Office Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks. Interest in supporting clients in adopting AI for successful business transformation. How we hire We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered. What we offer Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 101087 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent