Technical Manager

Job description

Who we are: Seco is a global metal cutting and machining solutions provider with a strong heritage in innovation, precision tools, and lasting partnerships. With sustainability at the heart of how we work, we help manufacturers solve complex challenges and shape the future of manufacturing through collaboration, technology, and customer-focused solutions. Job Overview: We are looking for a dynamic and technically skilled Technical Manager, base in Subang UEP to drive and strengthen our expertise in the metal cutting tools industry, while enhancing our market position in Malaysia. The ideal candidate will provide technical support, develop customer-focused solutions, and contribute to business growth. This role reports directly to the Sales Manager for Malaysia and requires occasional travel within the Southeast Asia region. Key Responsibilities: Technical Support: Provide timely solutions to product-related inquiries, addressing technical challenges faced by customers and colleagues. Customer Collaboration: Analyze customer technical requirements and recommend tailored solutions to improve machining performance. Problem-Solving: Resolve complex machining issues and offer practical technical advice and training. Application Testing: Conduct trials and testing for new and existing products on customer-specific applications and components. Product Development: Provide feedback on technical aspects of tools and systems to improve product offerings. Process Optimization: Manage and execute cost-saving initiatives and tool management programs to enhance customer value. Training Delivery: Facilitate technical workshops, seminars, and training sessions for customers and internal teams. Qualifications and Skills: Industry Experience:5–8 years of experience in the metal cutting tools or CNC machining industry. Proven track record in production engineering or machining operations. Technical Expertise:Comprehensive knowledge of CNC programming and modern machining technologies. Familiarity with tooling systems for aerospace, automotive, or general engineering industries is a plus. Understanding of CAD/CAM software and basic geometric dimensioning and tolerancing (GD&T). Customer Focus:Experience in conducting technical consultations and resolving customer challenges. Strong analytical skills to identify and address customer needs. Organizational Skills:Proficiency in managing technical projects, including coordinating with internal teams and external stakeholders. Knowledge of inventory management systems and data-driven process improvements. Software Proficiency: Working knowledge of Microsoft Office 365 and related technical tools. Personal Attributes:Excellent communication, problem-solving, and leadership skills. A proactive and customer-centric mindset, aligned with our core values. Preferred Qualifications: Experience in the Aerospace manufacturing industry or Component Engineered Tooling (CET) projects is an advantage. Familiarity with cost-reduction initiatives and tool lifecycle management programs. Our Core Values: Family Spirit: Fostering teamwork and collaboration. Passion for Excellence: Striving for innovation and outstanding performance. Customer Focus: Putting the needs of our customers first. Personal Commitment: Ensuring accountability and dedication to quality. What We Offer: An opportunity to work in a dynamic and innovative environment with a leading company in the machining and metal cutting tools industry.