Associate Director, Business Process Owner

Job description

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Purpose Statement The Associate Director, Clinical Business Process Owner (BPO) is accountable for continually optimizing high-complexity, end-to-end clinical business processes — defined as process areas with a high number of cross-functional stakeholders and significant process steps — including leading the cross-functional working teams that identify and define improvement opportunities and ensure accurate documentation, training, compliance, and system alignment. The Associate Director, BPO will identify, plan, and execute opportunities to drive innovative, enterprise-aligned process excellence and deliver on organizational strategies, goals, and objectives. They serve as the primary point of contact for continuous process improvement and change management activities for their assigned processes, and communicate key updates and strategic recommendations to senior leadership for alignment and endorsement. Major Responsibilities Serve as the accountable owner for assigned high-complexity clinical business processes across their lifecycle (Engage → Evaluate → Execute → Measure → Sustain), defining process scope, intended outcomes, and decision rights; operate with significant independence to partner with functional leaders and SMEs to streamline and optimize complex, cross-functional process areas. Establish and maintain an end-to-end process governance model (standards, forums, escalations, and stakeholder alignment) to ensure consistent global execution and a unified, authoritative voice to the business across high-complexity domains. Own process health and sustainability by defining and monitoring key process signals and KPIs, performing periodic process reviews and listening sessions with stakeholders, identifying emerging risks, and driving timely mitigation and continuous improvement; escalate strategic risks to leadership for decision on alignment. Translate complex business and regulatory needs into clear process requirements and partner with Process Excellence roles (e.g., process design/engineering) to ensure documentation is complete, consistent, and inspection-ready across high-complexity areas. Act as the authoritative point of contact for process questions within the domain; curate and maintain process knowledge content and ensure fit-for-purpose guidance for end users, proactively alerting leadership of trends, knowledge gaps, and remediation plans. Lead cross-functional and GBO working teams to align priorities, trade-offs, and adoption plans; manage competing stakeholder interests and navigate ambiguity to ensure decisions are transparent, strategic, and durable. Partner with stakeholders to ensure change narratives, communications, and role-based training enable effective adoption and sustained performance across complex, multi-stakeholder process domains. Coordinate and coach a domain SME network to support process adherence, identify improvement opportunities, and reinforce standard ways of working; embed innovation and digital/AI enablement into process oversight where appropriate. Partner with system and business owners to ensure process-to-system alignment, impact assessment for changes, and effective implementation support (e.g., acceptance criteria, UAT input, and readiness planning). May manage 0–4 direct reports; responsible for performance management, development planning, and building a high-performing, accountable team culture. Bachelor's degree required; advanced degree strongly preferred (e.g., life sciences, engineering, or related discipline). Minimum 8 years in Pharmaceutical, Healthcare, or a regulated industry; 6+ years with Master's, 4+ years with PhD (required); demonstrated experience owning and governing end-to-end business processes in a regulated environment (clinical development, GxP, quality systems, or similar). Minimum 5+ years of process management and continuous improvement experience preferred; demonstrated experience managing high-complexity processes with a high number of cross-functional stakeholders. Strong understanding of clinical development operations and the regulatory/inspection context; ability to apply this knowledge to process decisions and risk management. Proven ability to lead cross-functional alignment and stakeholder management, including conflict resolution and escalation when needed; track record of delivering impactful, transformative change in a complex matrixed organization. Experience defining process performance measures, monitoring process health, and driving continuous improvement using data and structured problem solving; strong business insight and ability to generate robust business cases and impact analyses. Familiarity with process design and documentation standards and methods (e.g., process mapping/BPMN, Lean/Six Sigma concepts), including partnering effectively with process architects/engineers. Experience partnering with technology/system owners on process-to-system alignment and change impacts (requirements, readiness, and UAT support). Strong change leadership skills, including partnering on communications, training alignment, and adoption/sustainment planning. Excellent written and verbal communication skills; ability to translate complex process topics into clear guidance for diverse audiences, including senior leadership. Understanding of Lean/Six Sigma; Black Belt, BPMP, or similar preferred. Key Stakeholders Clinical Development Operations functional leaders and operational teams (process users) Process Excellence partners (process architects/engineers; process experts/domain leads) Strategy/portfolio/prioritization partners (as applicable) Quality, compliance, and inspection readiness partners Change Engagement and change management partners Learning/training partners Business system owners and technology partners supporting the process domain Cross-functional SMEs and governance forum participants Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ This job is eligible to participate in our long-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-empl