Customer Service Agent

Job description

Customer Service Assistant | Multiple Permanent Opportunities Brisbane CBD | Full-Time Permanent | Hybrid Working Opportunity $31.42 per hour + Super + Penalty Rates + Shift Allowances + Overtime Opportunities Are you passionate about helping people and delivering exceptional customer service? At Allianz Partners , we're looking for enthusiastic and customer-focused individuals to join our growing Contact Centre team. Whether you have experience in customer service, retail, hospitality, administration, or a call centre environment, this is your opportunity to build a rewarding career with a global organisation that invests in its people. If you enjoy problem-solving, thrive in a fast-paced environment, and are committed to providing outstanding customer experiences, we'd love to hear from you. What's on Offer? $31.42 per hour plus superannuation Weekend penalty rates Early morning shift penalties Evening shift allowances Overtime opportunities Full-time permanent employment Comprehensive training and development Career progression opportunities within a global organisation Hybrid working arrangement following probation Supportive and collaborative team environment Brisbane CBD office location About the Role As a Customer Service Assistant , you'll be the first point of contact for our customers, helping them navigate a range of enquiries while delivering professional, empathetic, and efficient service. Working in a technology-enabled environment, you'll use multiple systems and tools to manage customer interactions, resolve enquiries, and ensure every customer receives a positive experience. Key Responsibilities Manage inbound and outbound customer calls with professionalism and empathy Assess customer needs and provide accurate information, solutions, and referrals Record customer interactions and case details accurately within CRM systems Manage customer cases from initial contact through to resolution Liaise with internal stakeholders to resolve more complex enquiries Deliver exceptional customer experiences in every interaction Contribute to a positive, collaborative, and high-performing team culture About You We're looking for people who: Are passionate about delivering outstanding customer service Have strong communication and interpersonal skills Are comfortable using technology, multiple systems, and digital tools Can multitask and work effectively in a fast-paced environment Have strong attention to detail and organisational skills Are reliable, adaptable, and solution-focused Enjoy working collaboratively as part of a team Have completed Year 12 (or equivalent) Previous experience in customer service, retail, hospitality, administration, or contact centre environments will be highly regarded. Working Requirements To be considered for this opportunity, you must: Be based in Brisbane Be available to work full-time Hold unrestricted and ongoing Australian working rights Be available to work a rotating 7-day roster, including weekends Be available to work 8-hour shifts scheduled between 6:00am and 8:00pm Training & Hybrid Working We provide comprehensive training to ensure you're set up for success from day one. Initial Training Program 6 weeks full-time paid training Monday to Friday 9:00am to 5:00pm Office-based at our Brisbane CBD location Ongoing Roster Upon completion of training, you'll move onto a rotating roster including weekdays, evenings, and weekends. Hybrid Working Following successful completion of your probation period: ✅ 3 days working from home ✅ 2 days working from the office Why Allianz Partners? At Allianz Partners, we're committed to creating an environment where our people can thrive. You'll join a global organisation that values innovation, development, and continuous improvement while providing meaningful career opportunities and a supportive team culture. Recruitment Process Shortlisted candidates will be invited to attend an in-person Assessment Centre where you'll learn more about Allianz Partners, meet the team, and participate in activities designed to showcase your communication, customer service, and problem-solving skills. Assessment Centre Details 📅 Thursday, 17 September 📍 Level 16, 310 Ann Street, Brisbane QLD Please ensure you are available to attend if shortlisted. Ready to Apply? If you're looking for a rewarding customer service career with a global leader and want to be part of a team that genuinely makes a difference, we'd love to hear from you. Apply now and start your journey with Allianz Partners. Customer Service | Contact Centre | Call Centre | Customer Support | Brisbane CBD | Full Time | Permanent | Hybrid Working