Graduate Services Trainee

Job description

Job Description Summary Job DescriptionActivities & Responsibilities • Perform timely and accurate preventive maintenance on medical equipment. • Troubleshoot, service, corrective maintenance and install equipment of basic complexity. • Own customer issues from dispatch or identification to resolution. • Proactively engage with team members to ensure appropriate solutions for customers. • Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics. • Ensure strict compliance with EHS and regulatory guidelines. • Partner with customers and/or sales teams to recommend value-added services. • Maintain strong customer relationships, ensuring timely communication and follow-up. • Escalate problems to experienced Field Engineers when necessary. • Perform all administrative tasks in a timely manner. • Occasionally provide application training to clinical or scientific staff on designated equipment. Technical Knowledge & Hard Skills • Associate degree in a related field or fresh engineering graduate (less than 2 years of experience). • Proficient in one modality, enabling performance of all related tasks. • Experience with web applications and Microsoft Office suite. • Trained and updated in all mandatory trainings. • Good knowledge of processes and tools related to the role. • Good verbal and written communication skills for customer interaction. • English: Read, understand, and hold conversations. • Basic proficiency in Excel and PowerPoint, with the ability to support data analysis and create structured presentations under guidance. • Willingness to learn and use digital tools to interpret performance data and communicate findings effectively. • Exposure to remote diagnostics and troubleshooting, with support from senior engineers. • basic network setup tasks knowledge, such as IP configuration and coordination with IT teams, under supervision. • Learning to identify and report equipment issues remotely, contributing to service continuity and minimizing on- site interventions. Behavior & Soft Skills • Ability to represent the company’s cultural behaviors. • Technical curiosity and willingness to learn. • Safety-first mindset. • Collaboration and team-oriented approach. • Rigor, organization, and time management skills. • Listening skills and composure. • Seeking feedback and advice to grow and learn. • Customer-focused mindset. Additional InformationRelocation Assistance Provided: No