Site Director (Onsite)

Job description

Job Title: Site Director (Onsite) Job Description Join a world-class team in Farmington Hills, MI, as a Site Director ! The Site Director is responsible for delivering high standards of service to customers by making the most effective and efficient use of call-center staff and technology resources. This position uses a range of measurements to monitor, analyze and plan improvements to call-center performance of a call center with a population of over 500 staff members. To meet these responsibilities, the leader must be a combination of a coach, trainer, mentor, motivator, and manager. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then Site Director position at Concentrix is the right place for you! As a Site Director, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Site Director, you will: Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition, and costs Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand Drive recruitment, selection, and retention of highly qualified internal and external candidates Manage department resources and provide leadership to ensure that production and quality work meets company goals Participating with cross-functional departments in strategic decisions designed to meet quality and service goals Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions Deliver expert customer experiences…with a smile YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Site Director role include: 18 Years of age or older with a completed High School Diploma or GED – Required. Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt. Experience) preferred Experience managing a large call center preferred Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management Understanding of financial policies and budgetary requirements, including forecasting Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity Demonstrated ability to lead and mentor team on developing lasting customer relationships Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary range for this position is $117,900.00 to $131,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays. Paid training and lucrative employee referral program. DailyPay enrollment option to access pay "early," when you want it. Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a great team. Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more. A range of other perks and benefits. REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 9/20/2026. Location: USA Farmington Hills MI Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will