Customer Rep., Sales GHH

Job description

Job Description Sales Customer Representative Are you passionate about sales and customer relationships? Join our company, a premier research-intensive biopharmaceutical company, where you will be at the forefront of delivering innovative health solutions. As a Sales Customer Representative, you will play a crucial role in advancing the prevention and treatment of diseases in people and animals. If you are driven by the power of leading-edge science to save and improve lives, this is the perfect opportunity for you. Responsibilities Close direct sales of products and/or services to meet individual/team quotas and the organization's business objectives. Create, monitor, and revise lead generation plans to generate a substantive sales opportunity pipeline. Handle inbound and/or outbound sales calls directly from/to prospective and/or existing customers, responding to customer questions and taking orders. Build rapport with customers by probing for needs and recommending appropriate solutions, effectively addressing their primary issues regarding the business, patients, and payer landscape. Achieve monthly, quarterly, and annual sales objectives by executing a moderately complex selling process that balances business and customer needs. Ensure the optimum customer experience and satisfaction by following established processes and procedures. Maximize revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets. Locate, evaluate, and recruit potential channel partners including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers. Support partners throughout the sales process in all sales-oriented activities, including marketing, advertising, sales promotions, and training to achieve revenue targets. Develop and manage accounts, focusing on small to moderately-sized accounts/opportunities, and build relationships with customers by tailoring the approach based on understanding their needs. Utilize established relationships and ongoing interactions to build trust and deliver value with all relevant contacts at the customer, gathering information about business challenges/needs. Develop and execute annual plans to achieve account objectives, pulling through account/business plans. Share customer issues and experiences with colleagues to provide insights on trends and improve patient outcomes. Use available information and selling tools to persuade customers to utilize our company's products and solutions. Appropriately utilize the budget and resources assigned to the territory or account team, being aware of financial elements related to own work. Qualifications Required Proven track record in direct sales and achieving sales quotas. Strong lead generation and pipeline management skills. Excellent communication skills for handling inbound and outbound sales calls. Ability to build and maintain strong customer relationships. Experience in channel sales and managing reseller partners. Proficiency in identifying and recruiting potential channel partners. Knowledge of sales processes, marketing, advertising, and sales promotions. Strong organizational skills and ability to manage multiple accounts and sales activities. Strong leadership skills including but not limited to strategic planning, entrepreneurship, innovation, and business savviness. They should be a change catalyst with a proven track record in coaching and development, talent growth, and execution excellence. Strong commitment to diversity and inclusion, and have the ability to influence and motivate others. They should have excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability. Networking and partnerships should be a key strength. Required Skills: Customer Relationships, Customer Sales, Interpersonal Relationships, Outbound Sales, Product Knowledge, Product Sales, Sales Objectives, Sales Reporting, Sales Strategy Development, Sales Training Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Remote Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 09/22/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.