IT Manager (m/f/d)

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Build your career with Jabil! We challenge and empower you to make most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow! JOB SUMMARY This role manages the day-to-day IT delivery of the “Lean & Operational Excellence Applications” portfolio – one of four application towers within Jabil’s Global Applications organization. The IT Manager reports to the IT Director, Global Applications, and is accountable for keeping approximately 30 applications running well for the sites and functions that use them: incident and service request performance, application lifecycle and releases, compliance, and the quality of work delivered by internal specialists and contracted partner resources. This is a hands-on management role within a defined portfolio. Enterprise IT strategy, architecture standards and vendor contracts are set elsewhere in the organization; the IT Manager works within them and contributes the tower’s input. The role suits an experienced application delivery, support or implementation lead who wants to own a portfolio end-to-end, or a current IT manager looking for a well-scoped portfolio in a global manufacturing environment. It is not a role that sets enterprise direction or manages managers. SCOPE AT A GLANCE Portfolio: approximately 30 Lean & Operational Excellence applications, deployed across Jabil sites Team: a compact internal team of Technical Application Owners, Product Owners and a solution & intake specialist, plus a similar number of contracted partner resources (scaled up/ down based on delivery demand) Reports to: IT Director, Global Applications Peers: three other application tower managers within Global Applications ESSENTIAL DUTIES AND RESPONSIBILITIES Run day-to-day IT delivery for the applications in the Lean & Operational Excellence tower – incidents, service requests, bug fixes – against agreed service levels Monitor the tower’s ticket queue and produce the weekly delivery reporting; identify recurring issues and drive them to root-cause resolution rather than repeat rework Own change and release coordination for the tower’s applications, minimizing operational disruption and keeping records audit-ready Ensure application stability, performance, availability and compliance in a regulated manufacturing environment (GxP where applicable) Plan and execute application lifecycle work – upgrades, patching, version currency, and retirement of applications that no longer earn their place in the portfolio Work with business stakeholders, Technical Application Owners and Product Owners to capture enhancement demand, size it, and shape it into clearly defined, costed work packages Hand approved demands to the delivery team best suited to the work – internal development teams or contracted partners – and hold them to scope, timeline and quality Track the tower’s run costs and contracted service spend against the budget set by the IT Director; flag variances and capacity constraints early Provide the cost, effort and dependency inputs needed for business cases prepared by the IT Director or project sponsors Act as the working-level IT contact for Lean & Operational Excellence applications for site, regional and global process owners, translating between operational excellence language and application delivery Execute the tower roadmap agreed with the IT Director, global process owners, as well as internal customers and stakeholders, and contribute the tower’s input into it Work within Jabil’s enterprise architecture, security, infrastructure and compliance standards, partnering with those teams on the tower’s applications Lead, coach and develop the tower’s internal team; set priorities, work schedules and performance expectations, and build the capabilities the portfolio needs Manage the day-to-day performance of contracted external resources working on the tower’s applications; escalate commercial and contractual matters to the IT Director and vendor management Select, develop and evaluate internal and external personnel to keep the tower properly staffed and skilled Demonstrate a commitment to customer/ business service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making business issues a priority Understand and work within the global IT strategic direction Support internal and external audits with evidence, corrective actions, and closure of system non-conformances Enforce and follow all applicable procedures and policies within IT and the company Adhere to all safety and health rules and regulations associated with this position and as directed by leadership May perform other duties and responsibilities as assigned JOB QUALIFICATIONS & KNOWLEDGE REQUIREMENTS Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environment Practical ITIL working knowledge – incident, problem, change and release management as daily practice, and use of globally, regionally or site-defined processes Ability to size and scope enhancement requests: effort, cost, dependencies, and what can safely be deferred Experience working with Lean, continuous improvement or operational excellence processes and the applications that support them (e.g. kaizen and CI tracking, material review, corrective action, shop-floor improvement tooling) is a strong plus Familiarity with regulated/ GxP environments, validated systems and manufacturing operations Experience managing contracted or outsourced resources against service levels and statements of work, including a working understanding of software licensing and service contracts Previous experience in a matrix or shared-service/ CoE structure preferred Ability to work effectively across time zones and under changing priorities and deadlines, including re-sequencing or declining work when capacity is committed EDUCATION & EXPERIENCE REQUIREMENTS Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field 6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position, including at least 3 years leading a team (direct reports and/ or a delivery team) ITIL Foundation Certification preferred Fluent English; additional languages an advantage Or an equivalent combination of education, training or experience WORKING CONDITIONS Regular business hours, with occasional out-of-hours involvement for releases, cutovers and major incidents across global time zones Travel requirements: Domestic and/ or International, up to 20%. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. Jabil, including its subsidiaries, is an eq