Field Force Effectiveness Manager

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Business Intelligence Job Category: Professional All Job Posting Locations: Madrid, Spain Job Description: Key Responsibilities Incentive Strategy, Design & Governance Design, implement, maintain, and continuously enhance incentive compensation plans. Define performance metrics, sales objectives, business rules, and governance frameworks. Ensure alignment between company strategy, commercial priorities, and field force execution. Incentive Performance Management Monitor performance results, target achievement, and incentive payouts. Assess incentive effectiveness and recommend adjustments to improve business outcomes and sales behaviors. Conduct incentive simulations and scenario analyses. Field Force Effectiveness (FFE) & Commercial Optimization Lead sales force sizing, territory design, customer segmentation, resource allocation, and coverage optimization initiatives. Develop data-driven recommendations to maximize commercial effectiveness and return on investment. Business Analytics & Decision Support Develop and maintain dashboards, reports, and analytical tools. Provide ad hoc analyses and strategic insights to Commercial Leadership, Business Intelligence, and senior management. Support data-driven decision-making across the organization. Strategic Planning & Forecasting Contribute to forecasting, business planning, and strategic planning processes. Evaluate commercial investment opportunities and support resource allocation decisions. Stakeholder Management & Cross-Functional Collaboration Partner with Commercial, Finance, Human Resources, Compliance, Commercial Excellence, and other business stakeholders. Act as the primary point of contact and subject matter expert for incentive compensation and field force effectiveness topics. Data Quality, Governance & Compliance Ensure the quality, integrity, consistency, and traceability of data used in incentive and FFE processes. Support audits, compliance reviews, and governance requirements related to compensation and sales force management. Process Excellence, Automation & Continuous Improvement Drive process standardization, automation, and operational efficiency initiatives. Identify opportunities to simplify workflows and reduce administrative burden. Knowledge Management & Documentation Governance Own documentation management and information governance for incentive and FFE processes. Ensure methodologies, policies, procedures, calculation rules, technical documentation, training materials, and supporting records are maintained, updated, accessible, and audit-ready. Elaborate and orchestrate proper all document management of incentives communication and calculations. Benchmarking & Best Practices Conduct internal and external benchmarking of incentive models, sales force structures, and industry best practices. Incorporate market insights and innovative approaches into program design and optimization. Other Key Activities Required: Project Management & Execution Team Management Relationship Building REQUIREMENTS Domain Expertise Deep knowledge of incentive compensation models, sales force effectiveness, territory design, targeting and segmentation methodologies. Strong understanding of commercial performance drivers, field force productivity metrics, forecasting processes, and business planning principles. Ability to translate business strategy into measurable objectives, incentive frameworks, and resource allocation recommendations. Stays up to date with industry trends, incentive design best practices, analytics methodologies, and pharmaceutical commercial excellence practices. Experience applying quantitative and qualitative analysis, scenario modeling, and cost-benefit assessments to support business decisions. Understanding of compliance, governance, and data quality requirements associated with incentive compensation and commercial operations. Experience supporting organizational transformation initiatives, operating model changes, and continuous process improvement programs. Business & Analytical Experience Demonstrated experience leading incentive compensation and Field Force Effectiveness initiatives across multiple business units. Strong analytical capability with experience developing dashboards, performance metrics, KPIs, and executive-level reporting. Experience managing complex projects, coordinating multiple stakeholders, and balancing competing business priorities. Proven ability to translate data into actionable insights and strategic recommendations. Experience driving automation, process simplification, and operational excellence initiatives. Leadership & Collaboration Experience leading cross-functional initiatives involving Commercial, Finance, Human Resources, Compliance, Commercial Excellence, and senior leadership teams. Strong stakeholder management skills with the ability to build credibility and influence decisions across all organizational levels. Capability to facilitate discussions, align diverse perspectives, and drive consensus around business priorities. Experience coaching, supporting, or indirectly leading teams and fostering a collaborative working environment. Individual Skills Excellent communication and presentation skills, with the ability to communicate complex analytical concepts to both technical and non-technical audiences. Strong storytelling and executive communication capabilities to support leadership decision-making. Ability to bridge business requirements, analytical solutions, and operational execution. Strong problem-solving and critical-thinking skills with a structured and data-driven approach. High attention to detail while maintaining focus on strategic objectives and business impact. Ability to manage ambiguity and navigate complex business environments. Mindset & Behaviors Challenges the status quo and actively identifies opportunities to improve commercial effectiveness, processes, and business performance. Promotes a culture of collaboration, transparency, accountability, and continuous improvement. Demonstrates ownership and a hands-on attitude to solve problems and deliver results. Embraces change and supports transformation initiatives across the organization. Encourages innovation, experimentation, and evidence-based decision-making. Demonstrates resilience and adaptability in a fast-paced and highly demanding environment. Committed to developing others, sharing knowledge, and fostering team growth. Acts with integrity and consistently upholds high standards of quality, compliance, and data governance. Required Skills: Preferred Skills: Advanced Analytics, Analytical Reasoning, Business Behavior, Business Intelligence (BI), Cross-Functional Collaboration, Data Analysis, Data Integration, Data Modeling, Data Privacy Standards, Data Reporting, Detail-Oriented, Management Systems Implementation, Problem Solving, Process Oriented, Project Management, Statistical Analysis Systems (SAS) Programming, Workflow Analysis The anticipated base pay range for this position is: €43.600,00