Technical Account Manager

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Local Division Manager - Egypt Cluster __ Your role and responsibilities This role will be in ABB industrial Process Automation and Energy Industries supporting Oil & Gas, LNG, Refining, Midstream & Alternative Fuel Segment, therefore; experience in industrial Process Automation in O&G is a Must-have. As a Technical Account Manager, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders. The work model for the role is: Hybrid This role is contributing to the PAEN in Egypt as a TAM for Energy & O&G Segment who is responsible for driving service revenue growth and customer satisfaction within assigned energy sector accounts (Oil & Gas, LNG, Refining, Midstream, Alternative Fuel) in North & Central Africa Cluster. Main stakeholders are Installed Base customers, Service sales manager, Sales Manager, Segment Managers, Bid and Proposal and Service manager You will be mainly accountable for: Supporting the customer in a proactive manner by anticipating the customer’s needs and leveraging familiarity with their assigned accounts. Ensuring that the plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts. Measuring, reporting, and presenting the value of the services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers. Identifying service and system sales opportunities to expand ABB’s value to the customer and for growing the service contracts with their assigned customers. Our team dynamics You will join a newly created team, where you will be able to thrive. Qualifications for the role Minimum 5–8 years in technical account management, field service, engineering support, or customer-facing technical roles. 3+ years of experience specifically in Oil & Gas, Power, Refining, or similar energy sector operations (required). 2+ years in service sales, account management, or customer relationship management (preferred). Experience managing customer accounts valued at $500K–$2M+ (preferred). Bachelor’s degree in Electrical, Instrumentation & Control, or Process Engineering, or equivalent technical discipline. Fluent in English and Arabic both written and spoken. Intermediate level of French preferred for Francophone Africa customer interactions. Strong organizational skills; able to manage multiple accounts and priorities simultaneously. Strategic planning capability; able to develop account plans with clear objectives and milestones. Time management; able to balance customer commitments with operational requirements. Project planning experience; familiar with planning service delivery and operations. What's in it for you? We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld More About Us ABB’s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry, we connect our people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.