Customer Service Rep.

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.Key Responsibilities Perform a broad range of technical service activities related to the installation, commissioning, preventive maintenance, corrective maintenance, upgrades, and performance verification of radiotherapy linear accelerators (LINACs). Diagnose and resolve complex hardware, software, electromechanical, and connectivity issues, ensuring rapid restoration of system functionality and maximum clinical uptime. Prioritize service activities and effectively plan interventions to minimize customer downtime and disruption to patient treatment schedules. Provide both remote and on-site technical support to customers and act as a second and third-level escalation resource for complex technical issues. Perform remote monitoring and predictive maintenance tools to proactively identify potential equipment issues and improve system reliability and availability. Collaborate closely with radiation oncology departments, medical physicists, clinical users, and internal support organizations to ensure safe and effective operation of treatment delivery systems. Support the implementation of hardware and software updates, modifications, and field actions throughout the equipment lifecycle. Maintain accurate service documentation, technical reports, and system records in accordance with company quality requirements and regulatory standards. Ensure compliance with Siemens Healthineers quality processes, radiation safety requirements, customer site procedures, and all applicable regulatory obligations. Contribute to the continuous improvement of service tools, technical procedures, knowledge bases, and operational processes. Support customer education and technical guidance related to system operation, maintenance practices, and service recommendations. #LI-REMOTE #LI-OSI Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here. As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.