Emerging Markets Junior Customer Service Representative

Job description

JOB DESCRIPTION:Emerging Markets Junior Customer Service Representative Location: Machelen, Belgium Do you thrive in a fast-paced environment where customer satisfaction, coordination, and attention to detail are key? Are you highly organized and motivated by ensuring that customers receive the right products at the right time? If so, we would love to hear from you. We are looking for an Emerging Markets Junior Customer Service Representative to join our Medical Devices team in Belgium. In this role, you will be responsible for managing customer orders from start to finish while supporting distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets. As a vital link between customers, sales teams, logistics partners, and internal stakeholders, you will play a key role in delivering outstanding customer experience. What you'll be doing Your primary focus will be managing and following up on customer orders, ensuring smooth and efficient order processing throughout the entire order lifecycle. Key responsibilities include: Processing and monitoring customer orders in SAP Following up on large and complex orders to ensure timely delivery Managing backorders and keeping customers informed Handling customer inquiries, complaints, returns, and credit notes Coordinating with distributors, couriers, warehouses, and internal teams Maintaining customer, pricing, and product master data Supporting inventory management and stock monitoring activities Ensuring compliance with internal procedures, quality requirements, and service standards Contributing to continuous improvements and operational excellence within Customer Service What we're looking for We're looking for someone who combines excellent customer service skills with strong organizational abilities and a proactive mindset. You will likely have: Upper secondary diploma/ High school diploma First work experience, ideally in Customer Service, Order Management, Supply Chain, Logistics, or a similar operational role Ideally, experience working with ERP systems, preferably SAP Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously A structured approach and strong attention to detail Excellent communication and stakeholder management skills A customer-focused and solution-oriented mindset The ability to perform well in a dynamic and fast-moving environment Fluency in English, and either French, Arabic or Russian, both written and spoken What makes you successful You are someone who enjoys taking ownership, keeping track of many moving parts, and ensuring nothing falls between the cracks. You are a team player who thrives in an international environment and takes pride in providing outstanding service to both internal and external customers. If you're looking for an opportunity where you can make a real impact while working with colleagues and customers across multiple regions and business units, we'd love to hear from you. How to apply We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found. If you meet the qualifications and are interested in this opportunity, we encourage you to apply as soon as possible following the link above. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Customer Service DIVISION:CRM Cardiac Rhythm Management LOCATION:Belgium : Bedrijvenzone Machelen - Cargo 831 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable