#XPLORER 2027 Customer Support Centers improvement project

Job description

Job Description: Ready to join one of our Airbus Programs in Spain? AIRBUS offers an internship (curricular practicum) program aimed at students who are in the last year of their degree with the main objective of acquiring professional skills through the development of a project in the company. What do we offer?: Internship (curricular practicum) program + Bachelor’s Degree Final Project (TFG). Mission: You will prepare a final year training project that will allow you to complete your official studies. About practical training: 6 months of curricular practicum at AIRBUS from February to July 2026 Part time: 5h / day - 25 hours per week (8h-13h) Tutor assignment for continuous monitoring Final project (TFG) to be carried out by the student: Join our #XPLORER 2027 program to contribute to the strategic improvement projects of Customer Support Centers Spain and Rest of the world focusing on: Conduct comprehensive analysis of existing Customer Support Center processes and tools. Identify pain points and areas for improvement being one of this pain points the resources consolidation, control and follow up. Propose innovative solutions and strategies to optimize processes Collaborate with cross-functional teams. Develop and deliver digital solutions to the different pain points identified. Prepare detailed reports and presentations on project progress, findings, and recommendations for stakeholders as well as final results. Adhere to Airbus Defence and Space quality standards and project management methodologies. Required skills #AirbusDiversity As a successful candidate, you will be able to demonstrate the following skills and experience: Studying Degree in Industrial Engineering, Business Administration or equivalent Fluent in English and Spanish (C1), other languages is a plus Strong analytical and problem-solving skills, with a focus on process optimization. Team spirit and great collaboration skills Excellent communication and interpersonal skills, capable of working effectively in a multicultural environment. Proactive attitude and ability to work independently as well as part of a team Proficiency in data analysis tools and presentation software Demonstrated interest in customer experience, service improvement, and digital transformation Why should you apply? Foster your development with a strong academic background and an in-depth collaboration in AIRBUS projects. Expand your network within the aeronautical industry. Meet our people working with passion and determination to make the world a more connected, safer and smarter place. Be part of our diversity and teamwork culture that propel us to accomplish the extraordinary - on the ground, in the sky and in space. Get in touch with the industrial sector at a leading company in Spain Are you interested? Apply and make it fly! #Graduates_Spain This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Defence and Space SAU Employment Type: Internship------- Experience Level: Student Job Family: Support to Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.