Onboarding Manager

Job description

Band Level 4 Job Description Summary Location: Hybrid. CDMX As Onboarding Manager, you’ll play a key role in creating engaging learning experiences that help commercial teams build confidence, strengthen capabilities, and succeed from the start. You’ll translate business priorities into impactful training and onboarding programs, assess evolving learning needs, and partner across the organization to continuously improve sales effectiveness. This is an opportunity to directly influence how our teams develop and deliver greater value for customers and patients. Job Description Key ResponsibilitiesLead the sales onboarding and training strategy to strengthen commercial capabilities and support business priorities. Design engaging learning experiences that prepare sales teams to perform confidently and effectively. Assess capability and brand knowledge to identify learning needs and prioritize development opportunities. Partner with commercial stakeholders to deliver training for new products, programs, and organizational priorities. Coach and support sales teams to continuously improve customer interactions and overall effectiveness. Measure training impact and use insights to continuously enhance onboarding and capability-building programs. Essential RequirementsExperience designing and delivering sales onboarding, training, or commercial capability-building programs. Strong understanding of sales effectiveness, learning principles, and capability development. Demonstrated ability to assess learning needs and translate business priorities into practical training solutions. Strong communication, coaching, and stakeholder management skills, with the ability to collaborate across teams. University Degree required. Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and Accommodation: Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. Skills Desired Coaching, Customer Requirements, Customer Service, Relationship Building, Sales, Training Programs