Senior Account Technical Strategist (ATS) U.S. Public Sector

Job description

Senior Account Technical Strategist - U.S. Public Sector Position Overview: The Senior Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into actionable account plans with one-to-two-year impact horizons, establishes technical and operational roadmaps, and provides measurable input into product direction, delivery standards, and go-to-market motions that influence federal mission outcomes. The Senior ATS engages mission owners, program officers, acquisition teams, and senior IT/security stakeholders to architect Citrix technology roadmaps aligned to classified and unclassified requirements, cybersecurity mandates, and Department of War (DoW / DoD) modernization priorities including JADC2, ICAM, Zero Trust Architecture, and the DoD Cloud Strategy. Success in this role requires deep technical mastery of Citrix technologies, NetScaler, enterprise security, and DaaS in highly regulated environments, along with strong fluency in federal acquisition processes, clearance-sensitive execution, and the operational culture of warfighter and mission-support communities. Primary Duties/Responsibilities: Own the end-to-end technical strategy for a portfolio of the most complex North America Government federal accounts, translating DoW and agency mission priorities into multi-year Citrix technology roadmaps that drive platform adoption, mission outcomes, and measurable growth. Establish and sustain executive-level trusted advisor relationships and governance across customer and partner ecosystems (mission owners, program offices, acquisition, security, and operations), aligning stakeholders on architecture decisions, risk posture, and modernization sequencing. Provide technical thought leadership that shapes customer modernization approaches and internal standards by connecting Citrix capabilities to federal mission drivers, policy constraints, and market trends: Diagnose mission outcomes, current-state architecture, constraints, and risks across classified and unclassified environments; develop target-state architectures and decision frameworks (tradeoffs, sequencing, and operational impacts). Codify and scale repeatable patterns (reference architectures, security baselines, playbooks, and customer-ready narratives) that increase the broader team’s technical mindshare and execution consistency. Represent Citrix as a senior technical spokesperson with customer executives, industry forums, and strategic partners, influencing technical direction and establishing credibility for the platform. Understand your assigned customer account current use cases, challenges and opportunities and the value the Citrix platform brings to their business. Consistently contributes to the broader team’s technical mindshare. Serve as an external spokesperson and evangelist for Citrix vision and associated technologies. Lead the technical strategy for complex evaluations and competitive displacement, de-risking executive decisions and accelerating time-to-value by: Defining win strategies grounded in mission requirements, security/compliance constraints, and total cost of ownership; advising account teams on differentiated positioning and executive messaging. Delivering executive-ready architecture briefings, deep technical reviews, and product demonstrations for senior technical and cyber leadership, both remotely and on-site. Designing and governing complex, multi-product proofs of value (POVs) with clear success criteria, test plans, and transition-to-production paths. Maintaining solid understanding of competitive technologies and how to position to “win”. Conducting product demonstrations and technical presentations remotely or at customer locations \ Citrix facilities. Design and build complex, multi-product proof of concept solutions for customer evaluations. Drive platform adoption, mission readiness, and operational resilience for the federal customer environment by leading outcome-based success plans and high-stakes stability engagements: Author and maintain an executive-aligned technical roadmap that translates requirements into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans with measurable outcomes. Own major-incident and escalation leadership for the account(s), including stakeholder communications, trend analysis, root-cause reviews, risk acceptance/mitigation recommendations, and support readiness planning. Establish and run senior-level customer cadences (architecture boards, technical strategy reviews, value briefings, and environment reviews) to drive decisions, unblock delivery, and validate outcomes. Orchestrate cross-functional execution across sales, product, engineering, support, partners, and leadership: Provide concise, decision-oriented updates and risk/issue briefs for internal leadership, shaping prioritization and investment. Engage and lead virtual teams to deliver customer outcomes, while identifying systemic gaps and driving improvements to repeatable processes and standards. Formalize and deliver a strategic customer technology roadmap that identifies customers’ needs and requirements that can be translated into actionable opportunity proposals, operational requirements, high-level designs, and customer success plans. Be the primary contact for all the customer stability activity including escalation management, proactive communication, and general supportability insight such as delivering trend analysis, root cause analysis, scheduled support planning. Maintain and conduct customer cadences: Discovery Workshops, Technical Strategy Review, Value Briefings, and Environment reviews. Working in collaboration with internal and cross functional teams: Provide regular and efficient updates on assigned accounts to sales, product, and leadership teams Responsible for engaging and leveraging the wider team where appropriate to help manage and deliver the best customer outcomes. Experience/Skills Demonstrated record designing and delivering large-scale, mission-critical enterprise architectures leveraging Citrix technologies, including multi-domain, multi-enclave, and hybrid environments with stringent security and availability requirements. Exceptional prioritization and operating rigor—able to manage a portfolio of initiatives, establish governance and cadences, and drive outcomes across ambiguous, fast-changing customer environments. Ability to rapidly synthesize emerging technologies, third-party integrations, and policy shifts into practical architectures, repeatable patterns, and guidance that scales across teams and accounts. Executive presence and the ability to establish credibility quickly with senior customer leaders through clear, outcome-oriented technical communication, sound judgment, and trusted-advisor engagement. Proven ability to distill complex technical, operational, and risk considerations into concise executive narratives and decision-ready recommendations (tradeoffs, sequencing, cost, and mission impact). Deep understanding of Citrix’s competitive landscape and adjacent technologies, with the ability to define and execute technical win strategies for complex, high-visibility evaluations. Mastery across the architecture domains required to deliver secure digital workspace outcomes in North America Government federal environments, including: Citrix Virtual Apps and Desktops (CVAD) / DaaS architecture, performance, capacity planning, and high availability NetScaler / ADC design (traffic management, SSL/TLS, MFA integrations, API gateways, a