Content Design & AI Readiness Specialist-3

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Content Design & AI Readiness Specialist Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people. In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease. At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events. Please note that this applies only to Poland; office presence for other locations will be discussed in one-on-one meetings. In the role as the Content Design & AI Readiness Specialist, you will be a member of the Knowledge Strategy & Language Operations Subchapter. With your experience with conversational AI, technical documentation, and natural language processing, you will ensure that our content can be processed and used in various AI applications and digital channels. Additionally, you will help to govern and improve these applications by driving chatbot dynamic engineering, voice processing accuracy, and feedback analysis ensuring a good user experience. The opportunity: As a Content Design & AI Readiness Specialist, you will join the Knowledge & Learning Chapter and contribute to the future of AI-supported knowledge delivery. You will optimize technical content for both human readability and AI consumption, ensuring accessibility and consistency across digital platforms. Develop and maintain structured, machine-readable technical content ready for use in generative AI platforms (e.g., RAG architectures). Enhance content discoverability and user experience by managing metadata, search synonyms, prompt libraries, and best practices for AI-assisted retrieval. Improve voicebot accuracy by creating and maintaining phonetic lexicons and fine-tuning Automatic Speech Recognition (ASR) models. Collaborate with subject matter experts to align taxonomy, metadata, and content governance across teams and platforms. Provide training and support to internal stakeholders on AI tools, content structuring, and best practices. Monitor content performance and user feedback to continuously refine and improve delivery across digital touchpoints. Who you are: Bachelor’s degree in IT, Computational Linguistics, Technical Documentation, or related field (Master’s preferred). 5+ years of experience in Knowledge Management, Technical Documentation, Information Architecture, or related areas. 3+ years of experience in conversational AI. Familiarity with generative AI tools, Large Language Models (LLMs), prompt engineering, and speech/voice tech integration, and their applications in content delivery. Scripting experience with Python is highly desired (e.g., for data manipulation, prompt prototyping, or text analysis). Strong understanding of technical documentation standards (e.g., DITA) and knowledge management systems. Experience with natural language processing, voice recognition workflows, and SEO is an advantage. Excellent communication skills, with awareness of cultural diversity in a global environment. Strategic mindset with the ability to connect ideas, solve problems, and navigate complex systems. Proficiency in English (spoken and written), knowledge of additional languages is a strong asset. What you get:Employment contract (Umowa o pracę), Annual bonus payment based on your performance; Private healthcare ( LuxMed packages) and group life insurance (UNUM); Training, language courses, and diversified career paths are available Recharge Days (2 days off per quarter) Take time Program (up to 3 months of leave to use for any purpose) Flex Location (possibility to perform our work from different places in the world for a certain period of time) Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice) Stock share purchase additions; Yearly sales of company equipment and many more! INTERESTED? APPLY! If you feel this offer suits a friend of yours, feel free to share it. Want to know what it’s like to be a part of Roche? Check out our blog! https://diagnostics.roche.com/global/en/careers/roche-careers.html The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en. Roche Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen. Compensation & BenefitsWhere pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process. Information about the compensation package for this position will be provided ahead of any interview Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.