Staff Applied AI Engineer

Job description

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Staff Applied AI Engineer About Your Role Clover is building AI that acts on live merchant data at enterprise scale. You'll be a hands-on technical leader for applied AI on the Point of Sale platform. You'll define the architecture for AI across inventory, menu, and ordering, and build the systems that modernize how merchants run their business. What you’ll do: Own and drive technical architecture, design, implementation, testing, and deployment. Contribute towards AI Strategy & Roadmap, and deliver the applied AI portfolio. Design tool layer for agents writing to inventory — change proposals, permissions, rollback, audit. Build the retrieval layer (RAG) — agent output grounded in merchant data, current as it changes. Define behavioral contracts, build the evals that prove them, and ship on evidence, not demos. Engineer multimodal ingestion — photos, PDFs, spreadsheets into canonical data, reviewed where required. Build the decision layer on model output: recommendations merchants understand, trust, and act on. Instrument, operate, and stay on call for what you ship — tracing, cost budgets, live quality. Extend the shared multi-agent framework, contribute upstream, and use coding agents well. Coach and mentor engineers, growing their skills and careers in applied AI. Establish the patterns, guardrails, and components peers adopt. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: Education: BS in computer science, engineering, math, physics, or equivalent practical experience. Senior Technical Leadership: 10+ years in software development, 3+ leading complex production systems. Engineering Foundations: Algorithms, data structures, Kubernetes, REST APIs, microservices. Stack: Python and a JVM language (Java, Kotlin, Scala); MySQL, MongoDB, and vector databases. Problem Solving: Analytical skills to root-cause systems that fail differently on identical input. Production Agent Ownership: An LLM system that writes to a system of record, with real users. Evaluation-Driven Development: Specs and contracts, evals that gate releases, statistical judgment. AI Systems Operations: Tracing, live quality monitoring, latency/cost budgets, regression detection. Risk Judgment: Blast radius on writes to a system of record; prompt injection; security and privacy. Agentic Coding Fluency: Steering coding agents with specs and verifiers; knowing when to intervene. Product Judgment: Turning vague merchant needs into a spec — what to cut, MVP or prove it first.. Cross-Team Influence: The technical case to peers, the business case beyond engineering. Experience that would be great to have: Model Platforms: Gemini and Vertex AI, or production work on Claude, GPT, or Llama. Multi-Agent Orchestration: Coordination, handoff, failure containment across agents; MCP. Retrieval Depth: RAG over structured records rather than documents, including when not to use it. Document AI: Structured extraction from images and PDFs at production quality.. Frameworks & Practices: Spring Boot; agent frameworks such as LangChain or LlamaIndex; BDD/TDD Domain: POS, restaurant, or retail systems; menu or catalog data models. Advanced Degree: Master's degree in Computer Science or a related discipline. How you’ll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires being on-call during non-standard and/or overnight hours on a rotational basis. This role requires use of a computer and audio equipment. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers’ extra effort with points redeemable for rewards Eight Employee Resource Groups to foster a collaborative culture and expand your network ·Unparalleled professional growth with training, development, and internal mobility opportunities Medical, dental, vision, life, and disability insurance options available from day one Retirement planning and discounted shares with the Employee Stock Purchase Plan Tuition assistance and reimbursement program Paid parental, caregiver, and military leave #LI-SH2 Salary Range $160,000.00 - $240,000.00 These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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