Indoor Sales Specialist with German

Job description

Working at Freudenberg: We will wow your world! Responsibilities: Proactively follow the market-to-order process (qualify leads, create customer account (if applicable) Opportunities and Quotes with CRM on time; Follow UP (by phone or email) on issued quotes and constantly coordinate with the account managers according to our internal guidelines; Work to build solid relationships with our customers. Encourage and maintain a positive approach to customer service and Inside Sales; Provide a fast response to customer queries and complaints. Be able to recognize major clients and understand the nature of their business; Proactive customer support (incl. Complete pre-sales support for assigned c-customers) and support of the account managers and proactive quote handling to achieve high-level customer satisfaction; Demonstrate a bright, cheerful, and helpful telephone and email manner with customers, suppliers, and colleagues; Make the coordination between customer requests and the different stakeholders; Setup and maintain customer master data, product master data, supplier master data, customer and supplier pricing; Maintain customer portals; New customer acquisition; Support and participate in internal projects. Qualifications: Bachelor in Economics or similar; Experience in similar position / BPO industry; Advanced English and German language skills; Proficient knowledge of MS Office programs (Outlook, Word, Excel, etc.); Experience in working with SAP and/or CRM tools represents an advantage; Independent and responsible way of working; Good communication skills and team spirit; Innovative mindset; Fact-driven and strong analytical skills; High ambition and customer orientation in the B2B area. ‎ ‎ The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Business Services SRL