Manager, EDT Data Operations

Job description

Work Flexibility: Hybrid What you will do: Technical Responsibilities: • Lead day-to-day operational coordination for assigned data operations processes, services, and governance routines. • Support implementation of operational processes, service management practices, and performance measurement frameworks. • Develop and maintain operational KPIs, scorecards, service metrics, issue logs, and performance reporting for leadership review. • Coordinate continuous improvement activities focused on process efficiency, automation opportunities, and operational consistency. • Partner with Delivery, Product Management, Analytics, Platform, and Governance teams to resolve operational issues and improve execution. • Facilitate service reviews, operational checkpoints, escalation follow-ups, and cross-functional working sessions. • Support operational readiness activities for new data capabilities, including transition checklists, documentation, support handoffs, and runbook maturity. • Maintain standard operating procedures, controls evidence, service documentation, and process guidance for assigned areas. • Analyze operational data to identify trends, risks, dependencies, and improvement opportunities. • Ensure assigned processes align with enterprise governance, risk management, security, privacy, and operational control expectations. • Coach analysts and contributors on data operations practices, reporting standards, and continuous improvement methods. Knowledge and Capabilities: • Creates a collaborative team environment and works effectively with stakeholders across functions and geographies. • Demonstrates sound judgment, tact, and follow-through when coordinating complex operational issues. • Drives results by tracking action items, clarifying ownership, and escalating blockers in a transparent manner. • Influences peers and partners through data-driven recommendations and practical improvement plans. • Builds productive relationships across Delivery, Product Management, Analytics, Platform, and Governance teams. • Uses operational metrics to identify trends, risks, and performance improvement opportunities. • Applies structured problem-solving methods and adapts well to changing priorities. What you will need: • Bachelor’s degree in Business, Information Systems, Engineering, Operations Management, Analytics, or related discipline required. • 8+ years of experience in operations management, business operations, PMO, service management, data operations, analytics operations, or enterprise delivery support. • Experience coordinating operational processes, governance routines, service reviews, or cross-functional support activities. • Experience developing KPIs, operational dashboards, scorecards, process documentation, and performance reports. • Strong understanding of service delivery, issue management, process improvement, controls, and operational governance practices. • Prior experience guiding analysts, coordinating work, or leading small workstreams preferred. Preferred Skills / Engineering tools: • Lean, Six Sigma, ITIL, Agile, service management, or process improvement training preferred. • Experience coordinating service reviews, operational metrics, or governance routines strongly desired. Certifications: • Lean, Six Sigma, ITIL, Agile, service management, or process improvement certification preferred. Travel Percentage: None