Drive Service Workshop Supervisor

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your Role: Own the Challenge The Drive Service Supervisor holds a key leadership position responsible for operational excellence, technical service delivery, and stakeholder management. This role oversees all aspects of drive service operations, including repair quoting, booking, quality assurance, team performance, customer satisfaction, and continuous improvement. The supervisor ensures all service activities comply with ABB standards, safety policies, and customer expectations while driving operational efficiency and revenue growth. The work model for the role is: On-Site This position is a new role contributing to the ABB Motion Services in Milton, Ontario. You will be mainly accountable for: Lead workshop operations including workload planning, scheduling, resource allocation, and capacity management. Supervise, coach, and develop service technicians while promoting a strong safety culture. Provide technical leadership for low-voltage drive diagnostics, repairs, maintenance, and retro-fit activities. Ensure compliance with ABB quality standards, safety requirements, and operational procedures. Manage customer communication, repair quotations, service updates, and stakeholder engagement. Monitor shop performance, KPIs, revenue, and profitability while driving operational excellence. Lead continuous improvement initiatives to enhance service quality, efficiency, and business growth. What it takes to run what runs the world Bachelor's degree or diploma in Engineering or a related technical field. 5-10 years of progressive experience in workshop, repair, service, or technical operations, in-cluding team leadership and hands-on experience with Variable Frequency Drives (VFDs) or low-voltage drives. Strong customer relationship, communication, and stakeholder management skills. Experience using SAP and service management tools; proficiency with Microsoft Office applications. English required; French English bilingualism is considered an asset. What's in it for you? We empower you to take initiative, develop your leadership skills, and make a meaningful impact while working with innovative technologies and a collaborative team. More about us ABB Motion Services delivers industry-leading solutions that help customers maximize reliability, productivity, and sustainability through advanced drive and motor technologies. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $75,300 and $110,440 annually and is bonus eligible. ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws. Employment Equity & Inclusion Statement (Canada) ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including: • Women • Indigenous Peoples • Members of visible minorities • Persons with disabilities ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.