Sr Technical Support Consultant

Job description

P3- Sr Technical Support Consultant for Paragon Patient Accounting team. Job Profile: Responsibilities Document issues and customer requests, following standard operating procedures and meeting SLAs. Explain and demonstrate application issues to product development teams and convey customer Develop training content for customers and support team members. Write and execute Structured Query Language (SQL) Work Revenue Cycle issues, Patient Accounting, and claims. A successful candidate would possess the following qualities: Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle. Solid analytical, research, and time-management skills with great attention to detail. Excellent verbal and written skills interacting with development teams and clients. Self-driven and a fast learner in a demanding environment. Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns. Qualifications Academic and Professional Qualifications: Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials. Mandate Experience Minimum of 5 years relevant working experience in US revenue cycle/Claims Management. US Accounting experience would be good to have. Working Arrangements: Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift) Able and willing to work after-hours, on-call and/or holidays