Principal Software Engineer

Job description

Experience: total 12+ yrs. of experience as ServiceNow Developer Worked in ITSM, ITOM, CSM organizational structure. Experience in implementing the following Core ITIL Process modules: Incident, Problem, Change, Service Catalog and CMDB Prerequisite: ServiceNow Design and Development experience ITIL knowledge ServiceNow System Admin Certification ServiceNow Certified Application Developer Written and verbal communication skills Experience of working in multi-domain structure in ServiceNow Responsibilities: Work on major and complex development projects/enhancements for ServiceNow. Customizing the tool as per business requirements. Handle troubleshooting tickets in ServiceNow. Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs and notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, development skills, such as HTML, CSS, Angular JS Release management: Create and use update sets to move customizations between ServiceNow instances, peer review codes Design and maintain a highly available and recoverable environment. Design/manage ServiceNow architecture and Integrations. Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. Write technical documentation : functional specifications, development instructions, design documentations. Proactively keep ServiceNow certifications up to date Mentor and share technical knowledge with service management team. You will be required to work with Project managers, Process owners and other stakeholders. Qualification: Bachelor’s degree in Computer Science/IT or relevant work experience Shift : Evening shift - 5pm - 2am IST