Expert Site Reliability Engineer

Job description

• Provides continual technical guidance and support to the client on an ongoing basis. • Collaborates with the internal technical teams to ensure successful implementation and integration of the proposed solutions. • Collaborates with business stakeholders and Technical Account Managers (TAMs) to understand business requirements and objectives; Designs solutions that align with Hosting best practices, industry standards, and organizational business priorities. • Develops and documents overall technical architecture for the client including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements. • Designs and documents integration of various systems, components, and third-party services to create a detailed application environment. • Creates architectural diagrams and documentation to effectively communicate design to the account team. • Identifies potential technical risks and provides mitigation strategies. • Proactively addresses challenges related to project deliverables and client environments. • Reviews control systems for assigned client(s) on a weekly basis and takes appropriate actions to mitigate issues. • Contributes to the development and refinement of internal processes and best practices.