Sales Support Engineer

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. Customized Engineering (CE) is a department within Cytiva delivering customized downstream hardware and software solutions used in Biopharma development and manufacturing. Each customer order becomes a project with dedicated resources from project management, design, manufacturing, sourcing, and verification teams. We are now looking for a Sales Support Engineer to further strengthen our global Hardware Quotation Support team, HQS. The Sales Support Engineer is responsible for ensuring timely deliveries of high-quality quote packages, including specifications, lead time, price and cost estimates, all according to customer needs and expectations. The Sales Support Engineer works closely with the global commercial organization and subject matter experts to analyze technical feasibility in complex deals with the objective of developing the commercial solution and issuing a quote package responding to the customer needs. What you'll do: Develop commercial and technical proposals which maximize profitability and add value for the customer. Provide technical and product expertise of Bioprocess hardware and automation solutions during pre-sales and quotation phase Receive, analyze, and prioritize quote requests to ensure appropriate, timely quote responses which satisfy customer expectations and meet user requirement specifications (URS) Interpret customer specifications, drawings, and process application, and document any deviation from the URS Interface with sales, design teams, project management and other key personnel to gather quotation information and evaluate technical feasibility for customization and/or solution Work tightly with the project office and design organization to ensure smooth handover to project, design, and manufacturing for awarded customer orders Maintenance of your own quote portfolio and adherence to commercial, quality, and regulatory processes and systems. Fulfil compliance according to International Trade Control. Who you are: Master’s degree in engineering (Chemical, Electrical, Mechanical, Automation or equivalent) Several years of proven industry experience Demonstrated knowledge of bioprocessing and manufacturing of biopharma products Demonstrated ability to understand and present complex material in a comprehensible way Excellent communicator, communicating professionally with both internal and external stakeholders High level of proficiency in English Desired characteristics: Experience from large Biopharma projects, working at an engineering company or as a customer in commercial manufacturing Product knowledge and technical expertise within the Bioprocess equipment area Familiarity with GMP and other relevant standards issued by FDA, ISO, etc. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.