(Field) Service Engineer (f/m/d)

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We are a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable solutions help improve workflow efficiency and diagnostic confidence. When you come to work at Leica Biosystems, you are helping deliver solutions that enable accurate diagnoses and improve lives. The (Field) Service Engineer (f/m/d) is responsible for the technical setup, operation, maintenance, and optimization of Leica Biosystems equipment provided by the European Demonstration Centre (EDC). The role ensures that all demo environments consistently deliver best‑in‑class performance for customer demonstrations, training sessions, workflow simulations, and internal evaluations This position is part of the EMEA Customer Excellence organization. You will report to the Manager EDC Workshop , working as part of the team that prepares, inspects, maintains and repairs demonstration, loan and field-returned Leica Biosystems equipment. You will work closely with the Workshop Team Leader, Service, Applications, Digital Pathology, Training and support teams to ensure demo assets are ready, compliant and able to deliver a high-quality customer experience. If you enjoy hands-on technical work, structured troubleshooting and interacting with customers & commercial teams, read on. In this role, you will have the opportunity to: Set up, operate, maintain and optimize Leica Biosystems systems to support customer demonstrations, training activities and workflow simulations. Prepare, inspect, verify and troubleshoot demo assets in line with workshop priorities set by the Commercial Workshop Team Leader. Manage configuration, calibration, verification, upgrades and readiness checks for all equipment including accessories & software. Diagnose and resolve technical issues across platforms, electromechanical systems, software and network-connected components. Complete maintenance, repair, modification and quality verification activities in line with Leica Biosystems standards and applicable quality requirements. Partner with workshop colleagues, sales, applications, product specialists and service teams to deliver a reliable and compelling demo experience. The essential requirements of the job include: Biomedical or Engineering experience with an associate degree OR equivalent technical work experience. Preferred knowledge of the diagnosis, repair, and maintenance of Pathology instruments. Strong technical troubleshooting capability across electromechanical & electronic systems, optics, platforms, and software. Knowledge of PC hardware, networking principles, firmware updates, software installation, and system connectivity. Exposure to various operating systems (Windows, Linux) preferred. Ability to communicate clearly with technical and non-technical audiences and collaborate effectively across international teams. Fluent English and German language capability with the ability to communicate with customers professionally. It would be a plus if you also possess: Experience diagnosing, repairing, and maintaining pathology instruments or similar scientific and clinical instrumentation. Experience working in a regulated environment with ISO, FDA, or similar quality requirements. A strong customer-centric mindset and interest in continuous improvement, system readiness, and service efficiency. Travel, work arrangement, and physical/environment requirements: Your role will be field based but regular presence in Nussloch, Germany, is expected to support the Commercial Workshop and European Demonstration Centre Travel is required to support field service, the Newcastle demo laboratory, customer demonstrations, training or cross-functional technical activities. International travel to North America is potentially required at least within the training period. Ability to work in a workshop and technical service environment, including safe handling, movement and preparation of Leica Biosystems equipment. Awareness of applicable quality, safety and compliance requirements relevant to medical device service, pathology systems and workshop operations. Leica Biosystems offers a broad array of comprehensive, competitive benefit programs that add value to life beyond the job. At Leica Biosystems, we believe in designing a better, more sustainable workforce and are committed to providing enriching careers that support both business needs and associate development. Join Leica Biosystems and help ensure that every customer interaction with our portfolio reflects technical excellence, reliable demo readiness and a commitment to improving lives through better diagnostics. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.