Manager, Technical Platform Owner - Education

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Multi-Family Technology Product & Platform Management Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a Manager, Technical Platform Owner - Education professional to be located in Raritan, NJ. J&J MedTech's commercial organization is redefining the global education platform to drive learning excellence in HCPs and J&J employees into a single AI-powered platform that integrates with Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem. Leadership Profile: Business-focused and technology-aware; risk-conscious and collaborative; accountable and outcome-driven. Bridge business needs and the right technology, owning end-to-end system reliability and future product strategy, driving adoption, safeguard performance, and enabling the site to run seamlessly - delivering sustained value to our patients and stakeholders. Key Responsibilities Lead the planning and coordination of education platform transformation technology solutions, working with enterprise product teams and delivery partners to support deployment and ongoing operations in alignment with segment and enterprise IT strategies. Translate education priorities, operational challenges, and risks into a business-led technology roadmap spanning short- and mid-term horizons (0–5 years), using a business-first technology perspective and ensuring alignment with segment product and business strategies. Serve as the trusted technology partner and primary JJT point of contact for site leadership and key business stakeholders, fostering strong collaboration between medtech global businesses, and technology teams and coordinating digital topics and escalations. Own the identification, translation, prioritization, delivery, and lifecycle management of site technology demand and capabilities, identifying capability gaps, pain points, and opportunities early while balancing measurable business value, cost, risk, resources, and dependencies. Ensure local technology solutions are aligned to standard enterprise product categories, driving consistency, scalability, and optimization across the digital ecosystem. Contribute to a global standardized eco-system of systems/applications. Develop and maintain site IT roadmap, help shape business case development and investment justification in partnership with business and finance stakeholders. Drive speed‑to‑value through effective execution models, including Agile and iterative delivery practices where appropriate. Establish and lead regular cadence of communications with site stakeholders to provide visibility into roadmap progress, risks, dependencies, and outcomes. Partner with External vendors to ensure appropriate resourcing, delivery quality, adherence to timelines and budgets, and active governance of partner performance. Accountable for IT financial management, including operating budgets, total cost of ownership, year‑over‑year cost optimization, and alignment with enterprise planning processes. Identify and lead opportunities to improve operational efficiency, system reliability, and cost effectiveness of plant technology solutions. Own end-to-end operational performance and technology-related continuity for the site, including incident management, escalation coordination, root cause analysis, service governance, service-level adherence, risk management, and continuous improvement of reliability metrics. Ensure quality, safety, regulatory compliance, cybersecurity, risk management, reliability, and technology lifecycle management practices are embedded into site roadmaps, maintaining visibility and active mitigation of technical debt, compliance requirements, and critical dependencies. Provide site technology leadership and coordinate internal team members and vendors to deliver consistent, high-quality IT services, with direct people-management accountability where assigned. Identify, promote, and drive innovation opportunities that address site priorities, close capability gaps, and create measurable business value. Qualifications & Requirements Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field. 7 years of related experience in IT required. Proven experience leading technology delivery and support in a regulated manufacturing environment, operations, or industrial environment. Strong ability to translate business needs into technology roadmaps, investment priorities, and executable plans. Experience partnering with senior business stakeholders and influencing across multiple functions. Demonstrated strength in financial management, including budgeting, cost optimization, and total cost of ownership. Experience managing complexity, multiple concurrent initiatives, and competing priorities in a matrixed environment. Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non‑technical audiences. Strong analytical and problem‑solving skills, including the ability to identify root causes and develop practical solutions. Ability to work independently with minimal supervision while meeting tight deadlines. Proven experience leading cross-functional teams, coaching contributors, and coordinating performance across internal teams and external partners; direct people-management experience is preferred where the role includes assigned reports. Experience with project management or Agile methodologies. Preferred / Domain Experience Experience in MedTech, pharmaceutical, medical device, consumer, or other regulated manufacturing environments. Knowledge of manufacturing or supply chain business processes and associated technology solutions. Familiarity with cybersecurity, risk management, and technology lifecycle management concepts in operational environments. Experience working with external vendors and global or enterprise IT service organizations. Familiarity with LMS systems, digital ecosystems, and CRM Familiarity with AI concepts and technology innovation for business value creation. #JNJTech #LI-Hybrid Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource. Re