Lead Platform Engineer - PRO

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Functional Engineering Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a Lead Platform Engineer - PRO to be located in Raritan, NJ Position Summary Johnson & Johnson MedTech is seeking a Principal Platform Engineer for the Customer Experience Management (CxM) Professional Relations & Operations (PR&O) domain. This role is the hands-on technical leader responsible for translating the PR&O product roadmap into secure, scalable, supportable, and reusable platform capabilities built primarily on Microsoft Dynamics 365 and Microsoft cloud technologies. The Principal Platform Engineer will lead solution design and engineering execution for PR&O workflows, data, integrations, controls, automation, reporting, and AI-enabled capabilities. The role will work directly with the Senior Manager for the PR&O commercial platform, the Senior Principal Platform Engineer, architects, engineers, control functions, business process owners, and delivery partners. The role has domain-level engineering accountability for PR&O. The Senior Manager owns product outcomes, roadmap, prioritization, funding, adoption, and value realization. The Senior Principal Platform Engineer owns cross-CxM architecture, shared engineering standards, and platform-wide patterns. This role applies those standards, identifies gaps, and delivers technically sound PR&O capabilities. Key Accountabilities 1. PR&O solution architecture and engineering Translate the PR&O product roadmap and business-process requirements into executable solution designs, technical backlogs, engineering plans, and non-functional requirements. Design and guide implementation of PR&O capabilities across Microsoft Dynamics 365, Power Platform, Azure, Microsoft 365, and connected enterprise services. Define domain models, extension patterns, data flows, integration contracts, security boundaries, and operational requirements in alignment with the CxM target architecture. Make pragmatic engineering trade-offs that support immediate delivery while protecting the long-term maintainability and scalability of the platform. Remain sufficiently hands-on to review designs and code, troubleshoot complex issues, validate technical assumptions, and produce reference implementations when needed. 2. Reuse, integration and platform consistency Apply cross-CxM engineering standards, reusable services, APIs, frameworks, SDKs, platform components, and approved implementation patterns. Identify PR&O requirements that should become shared platform capabilities and partner with the Senior Principal Platform Engineer to prioritize and establish them. Prevent unnecessary duplication, custom code, point-to-point integrations, and regional variants when configuration or shared services can meet the need. Ensure PR&O capabilities integrate effectively with customer, professional, product, contracting, finance, payment, document, analytics, identity, and adjacent CxM services. Document architecture decisions, reusable patterns, interfaces, dependencies, and technical constraints so delivery teams can implement consistently. 3. Risk, compliance, data and secure engineering Engineer required privacy, cyber security, records management, auditability, validation, change control, access, retention, and risk controls into PR&O solutions. Partner with business and control functions to convert policies and controls into clear technical requirements, evidence, monitoring, and support procedures. Establish technical patterns for data quality, ownership, lineage, access, retention, and appropriate use of professional-relations data. Ensure solutions meet defined reliability, performance, availability, recoverability, observability, and supportability requirements. Raise unclear or conflicting requirements early and drive fact-based resolution without overengineering for speculative future needs. 4. AI, automation and responsible implementation Design and implement AI-enabled and automated PR&O capabilities where they produce measurable workflow, quality, or user-experience improvements. Apply approved patterns for LLM integration, retrieval-augmented generation, agent orchestration, tool calling, skills, context management, human oversight, evaluation, and observability. Work with enterprise AI teams to implement governed execution, security, privacy, monitoring, discoverability, and production operations. Use MCP, agent-to-agent, or other interoperability approaches only where approved, supportable, and justified by the use case. Ensure AI capabilities preserve human accountability and meet applicable governance, policy, risk, and compliance requirements. 5. Engineering quality and delivery leadership Provide technical direction to engineers, contractors, systems integrators, and product squads delivering PR&O capabilities. Lead design reviews, code and configuration reviews, technical backlog refinement, release-readiness assessments, and resolution of cross-team dependencies. Define and monitor engineering measures for quality, reliability, security, reuse, technical debt, release performance, developer productivity, and production health. Improve delivery through automated testing, CI/CD, infrastructure as code, environment standards, observability, documentation, and disciplined release practices. Coach engineers and technical leads while creating a culture of accountability, constructive challenge, learning, and continuous improvement. 6. Production engineering and lifecycle management Partner with product, support, and operations teams to establish release, change, incident, problem, service, and lifecycle-management practices for PR&O. Provide technical leadership during major incidents, restoration, root-cause analysis, and corrective and preventive actions. Use production insights to eliminate recurring defects, reduce manual support, improve resilience, and inform platform priorities. Ensure technical documentation, monitoring, runbooks, support ownership, continuity plans, and operational-readiness criteria are complete before release. Measures of Success PR&O releases meet approved architecture, security, compliance, quality, operational-readiness, and non-functional requirements. Reusable CxM services and patterns are adopted, and unnecessary PR&O-specific customization and point-to-point integration are reduced. Engineering risks, dependencies, technical debt, and production issues are visible early and resolved through clear ownership and decisions. PR&O capabilities are reliable, observable, supportable, and capable of scaling across global and regional use cases. AI and automation capabilities move beyond demonstrations into governed, measurable, production-ready services. Product leaders no longer need to mediate routine technical decisions between engineering teams and delivery partners. Required Qualifications 7 or more years of software engineering experience delivering enterprise-scale products, platforms, integrations, or distribut