Technical Platform Owner - CPQ

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Multi-Family Technology Product & Platform Management Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a ​Technical Platform Owner - CPQ to be located in Raritan, NJ Position SummaryJohnson & Johnson MedTech is seeking a Senior Manager to lead the global Customer Experience Management (CxM) commercial platform for Configure, Price, Quote (CPQ). This role owns the CPQ product vision, global roadmap, investment priorities, delivery outcomes, platform operations, and value realization across the product lifecycle. The leader will work across commercial, pricing, contracting, Sales, regional and global business teams to simplify complex quoting processes and establish a coherent global CPQ capability. The role will balance enterprise standardization with justified market variation and ensure that CPQ integrates effectively with Microsoft Dynamics 365, product and customer data, pricing services, contracting capabilities, and adjacent CxM platforms. The Senior Manager is accountable for defining the business outcomes, roadmap, priorities, funding, operating model, and delivery commitments for CPQ. Key Accountabilities1. CPQ product strategy and global roadmapDefine and communicate the global CPQ product vision, strategy, roadmap, and measurable business outcomes in alignment with the broader MedTech CxM strategy. Own prioritization across quoting, pricing, approvals, product configuration, contracting handoffs, customer and product data, integrations, reporting, and user experience. Convert business strategy and user needs into clear product capabilities, release objectives, and an actionable backlog. Make explicit global-versus-local decisions, favoring common capabilities and configuration while requiring evidence for market-specific variation. Maintain a sequenced roadmap across near-term delivery, platform stabilization, capability expansion, technical health, and innovation. 2. Business outcomes and value realizationDefine outcome measures and baselines for CPQ, including quote cycle time, quote quality, pricing and approval compliance, user adoption, reliability, reuse, and reduction of manual work. Create a transparent value case for major investments and track whether delivered capabilities produce the expected operational and commercial outcomes. Partner with business process owners to simplify processes before automating them and avoid replicating unnecessary legacy complexity. Use product analytics, operational insights, user feedback, and financial performance to adjust priorities and improve the platform. 3. Product delivery and cross-functional leadershipLead end-to-end CPQ product delivery across discovery, planning, backlog management, release readiness, adoption, stabilization, and continuous improvement. Partner with engineering and architecture leaders to translate product priorities into executable delivery plans while balancing value, feasibility, risk, cost, quality, and timing. Manage cross-team dependencies spanning Sales, pricing, contracting, data, integrations, security, privacy, infrastructure, and adjacent CxM capabilities. Establish clear decision rights, governance, cadences, escalation paths, and acceptance criteria across product teams, delivery partners, and business stakeholders. Remove blockers and make timely scope, sequence, risk, and investment decisions. 4. Financial, supplier and portfolio managementOwn the CPQ platform budget, resource plan, investment roadmap, forecasts, and financial trade-offs. Manage strategic suppliers and systems integrators against defined outcomes, quality expectations, technical standards, delivery commitments, and commercial terms. Partner with portfolio leadership to align funding, capacity, dependencies, and milestones with the broader CxM portfolio. Provide clear reporting on progress, value, cost, risks, decisions, and corrective actions to product, business, technology, and executive stakeholders. 5. Platform operations, risk and complianceOwn the product operating model for release, change, incident, problem, service, and lifecycle management in partnership with engineering and support teams. Ensure required cyber security, privacy, risk, compliance, validation, asset management, change control, and records-management processes are embedded in the CPQ lifecycle. Establish service levels, operational metrics, support responsibilities, escalation paths, and business continuity expectations. Provide leadership during major incidents and ensure root-cause analysis, corrective actions, and preventive improvements are completed. Drive continuous improvement through automation, operational insights, standard processes, and reduction of recurring failure points. 6. People and capability leadershipLead and develop employees, contractors, and delivery partners through clear objectives, coaching, feedback, performance management, and career development. Build strong product-management, domain, delivery, change, and business-partnership capabilities within the team. Create an inclusive, accountable culture focused on outcomes, transparency, constructive challenge, learning, and shared ownership. Ensure the team has the capacity, skills, role clarity, and partner support required to operate and evolve a global commercial platform. Measures of SuccessA shared global CPQ vision and sequenced roadmap are approved, funded, and understood across business and technology teams. Quote processes become simpler, faster, more consistent, and more measurable, with fewer manual handoffs and avoidable exceptions. Common capabilities and reusable integrations replace duplicated regional solutions and unnecessary customization. Releases meet defined business outcomes, quality standards, operational readiness criteria, and adoption targets. Budget, supplier performance, delivery risk, platform health, and value realization are transparent and actively managed. Product, engineering, architecture, and business teams operate with clear decision rights and fewer unresolved dependencies. Required QualificationsBachelor's degree or equivalent experience in information technology, computer science, business, engineering, or a related field. 10 or more years of progressively responsible experience in product management, platform management, commercial technology, enterprise applications, or technology delivery. Demonstrated product leadership for an enterprise CPQ, pricing, quoting, contracting, CRM, sales enablement, or comparable commercial platform. Strong understanding of CPQ business capabilities, including product configuration, pricing, approvals, quote generation, commercial controls, integrations, data, and downstream contracting or order processes. Experience defining product strategy, outcome-based roadmaps, investment priorities, backlogs, release plans, adoption approaches, and value measures. Experience delivering complex global products across multiple functions, regions, teams, and technology platforms i