Global Platform Engineer – Sales CPQ PRO AMP

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Functional Engineering Job Category: Scientific/Technology All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: We are searching for the best talent for a ​Global Platform Engineer – Sales CPQ PRO AMP to be located in Raritan, NJ Position SummaryJohnson & Johnson MedTech is seeking a Senior Principal Platform Engineer to serve as the global technical leader for the Customer Experience Management (CXM) platform supporting Sales, Configure, Price, Quote (CPQ), and Professional Relations & Operations (PR&O). The role is based in Raritan, New Jersey. The MedTech commercial transformation is bringing Sales, Marketing, CPQ, PR&O, Customer Service, and Service & Repair capabilities into a connected, AI-enabled customer engagement ecosystem built primarily on Microsoft Dynamics and Microsoft cloud technologies. This role has direct technical accountability for the Sales, CPQ, and PR&O platform domains and will establish patterns that enable interoperability with adjacent CXM capabilities and the broader J&J technology ecosystem. This person will be the senior technical counterpart to product and business leadership. They will translate product strategy and business priorities into an executable platform architecture, establish engineering standards across delivery teams and partners, and ensure that each release strengthens a durable global platform rather than creating isolated solutions. Key Accountabilities1. Platform architecture and technical roadmapDefine and evolve the target architecture and multi-year technical roadmap for the Butterfly CXM platform, with direct accountability for Sales, CPQ, and PR&O. Establish clear platform boundaries, extension patterns, data flows, integration contracts, identity and access patterns, and non-functional requirements. Ensure architecture decisions support global scale, security, privacy, regulatory requirements, reliability, performance, maintainability, and controlled regional variation. Make pragmatic technology trade-offs that balance immediate release needs with the long-term health of the platform. 2. Reusable platform capabilities and developer experienceDefine and lead the development of reusable APIs, services, integration patterns, frameworks, SDKs, components, and developer tooling used across CxM product pods. Establish governed patterns for Microsoft Dynamics configuration, customization, integration, data access, testing, release management, and environment management. Create and maintain a catalog of approved platform services, reusable business capabilities, technical patterns, and implementation guidance. Improve developer productivity and delivery quality through automation, standardization, observability, and modern software engineering practices. 3. AI and agent engineeringDefine the technical approach for embedding AI and agent-based capabilities into priority commercial workflows across Sales, CPQ, and PR&O. Lead reusable patterns for agent orchestration, tool calling, skills, context management, retrieval-augmented generation, human oversight, evaluation, and lifecycle management. Partner with enterprise AI platform teams to implement governed execution, security controls, observability, discoverability, and production operations. Advance interoperability patterns, including Model Context Protocol and agent-to-agent integration, where they are appropriate, approved, and valuable. 4. Engineering governance and delivery leadershipOwn CXM platform engineering standards and technical guardrails while aligning with enterprise architecture, cloud, cyber security, privacy, data, and AI policies. Provide technical direction and quality oversight across internal engineers, product pods, contractors, systems integrators, and strategic technology partners. Lead architecture reviews, resolve cross-team technical dependencies, and intervene early when delivery choices create platform risk or unnecessary duplication. Coach engineers and technical leads, strengthen engineering capability, and create a culture of accountability, reuse, documentation, and continuous improvement. Communicate architecture decisions, risks, trade-offs, and investment needs clearly to product, business, technology, and executive stakeholders. Measures of SuccessA clear target architecture and sequenced engineering roadmap are established and used to guide investment and delivery decisions. Product pods adopt common engineering standards, integration contracts, and reusable platform capabilities. Duplicated solutions and one-off regional implementations are reduced in favor of governed reuse and configuration. Platform reliability, security, release quality, developer productivity, and time to deliver improve through measurable engineering practices. Priority AI capabilities progress from demonstrations to secure, observable, supportable production services with defined business outcomes. Technical decisions are made at the right level without requiring product leadership to mediate routine architecture and engineering issues. Required Qualifications10 or more years of software engineering experience delivering enterprise-scale digital products, platforms, or distributed systems. 7 or more years as a lead architect, principal engineer, platform engineer, or engineering leader accountable for architecture and technical strategy. Demonstrated experience leading a large-scale platform modernization or transformation across multiple teams, products, regions, or business units. Deep expertise in Microsoft Dynamics 365 architecture, extensibility, integration, data models, security, release management, and platform operations. Experience with Microsoft Azure services and integrations across Microsoft 365, including Teams, Outlook, Copilot, and Copilot Studio. Proven experience designing reusable APIs, services, frameworks, SDKs, engineering patterns, or internal developer capabilities rather than only standalone applications. Hands-on understanding of modern engineering practices and tooling, including Git, CI/CD, infrastructure as code, containers, Kubernetes, automated testing, and platform observability. Experience designing or implementing production AI solutions using capabilities such as LLM integration, agent orchestration, RAG, tool calling, context engineering, evaluation, observability, security, and governance. Experience operating in a highly regulated, security-conscious, or otherwise complex enterprise environment. Strong understanding of commercial business processes such as sales, pricing, quoting, contracting, customer engagement, or professional relations. Demonstrated ability to lead through influence across product, engineering, enterprise architecture, security, vendors, and senior stakeholders. Experience providing technical leadership to employees, contractors, delivery partners, or federated engineering teams. Preferred QualificationsExperience in MedTech, pharmaceutical, healthcare, or another regulated industry. Experience integrating Microsoft-based business platforms with enterpr