Manager, Clinical Operations

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job DescriptionOverview The Manager, Clinical Operations (Specimen Management) is responsible for team management, clinical study management of multiple studies. This role may be a subject matter authority for group or platform of assigned clinical studies including the planning, implementation, project management and completion of clinical studies conducted by Medical Affairs or Contract Research Organizations (CRO). The Manager, Clinical Operations, also serves as mentor and manager of Clinical Project Managers and/or Senior Clinical Project Managers. This role serves as the overall team lead for multiple studies of high complexity from protocol development through study conduct and closeout in compliance with Good Clinical Practices, and all Global, National and Local Regulations. The Manager, Clinical Operations, provides strategic direction for clinical programs, collaborates with cross-functional team leaders on business requests, and evaluates or develops early plans and concepts for optimal study execution. Responsibilities Lead and develop a team of Clinical Project Managers, ensuring study teams consistently meet or exceed the timelines, quality standards and deliverables. Establish team objectives, performance expectations, and development plans for Clinical Project Managers and monitor performance, ensuring alignment with Clinical Operations goals and organizational priorities. Provide management oversight and reviews of study-related and essential study start-up documents to ensure quality, compliance and timely execution (e.g., Clinical Protocols, Informed Consent forms, Monitoring Plan, Clinical Product Management Plan, Clinical Safety Management Plan, Case Report Form [CRFs], CRF Completion Guidelines and other relevant documents). Oversee and optimize allocation of study management resources. Coach, mentor, and support the professional growth and career development of Clinical Project Managers and Senior Clinical Project Managers. Provide oversight for the development and review of protocols, clinical study reports and other clinical study deliverables as applicable. Lead continuous improvement initiatives that enhance study execution efficiency, quality, and compliance. Support internal audits by leading and/or contributing to audit investigations, conducting root cause analyses, and overseeing the development and implementation of corrective and preventive action (CAPA) plans to ensure compliance and continuous improvement within the Clinical Project Manager team. Foster and maintain strong collaborative relationships with sites/PIs, internal stakeholders, other study-related vendors, including CROs. Apply advanced project management principles and methodologies to maintain integrated project plans (e.g., scope, time/schedule, cost/material and resources, quality, communication/escalation, risk, etc.), while facilitating key cross-functional discussions and decision-making. Monitor, evaluate and report key performance indicators, study milestones and operational metrics from the Clinical Project Manager team. Proactively identify, assess and mitigate study execution and compliance risks, ensuring appropriate escalation and resolutions are implemented. Adapt study management deliverables based on study scale and complexity. Create bold but achievable resources and budget forecasts and timelines. Collaborate with both internal and external representatives to provide strategic directions to assigned clinical program(s). Provide oversight of the Trial Master File (TMF) activities performed by the Clinical Project Manager team to ensure TMF is complete, inspection-ready, and archived timely. Ability to travel up to 30% domestically in the US and internationally. Requirements Bachelor's degree required, preferably in life sciences, clinical or other relevant technical areas. Minimum of 7 years of clinical study experience (pharmaceutical, medical device, IVD, biotechnology, or CRO), with proven ability to lead cross‑functional clinical teams in the planning, execution, oversight, and reporting of complex, global, multicenter studies—from initiation through closeout. Demonstrate success leading complex clinical portfolios and Clinical Operations/Clinical Affairs initiatives. Strong knowledge of clinical trial concepts and practices, including international clinical research guidelines and regulatory requirements. Must have hands‑on experience managing the Trial Master File (TMF), ensuring accuracy, completeness, timeliness, and ongoing inspection‑readiness in compliance with ICH‑GCP and regulatory standards. Proven ability to influence cross-functional teams without formal authority and collaborate with others to meet project goals, timelines, and/or deliverables. Possesses strong financial acumen, including the ability to develop and maintain accurate project budgets, forecast financial needs, and provide strategic recommendations to enhance project performance and profitability. Proven successful project management skills with meticulous attention to detail Strong client and vendor relationship management skills. Ability to work effectively, independently with multi-level teams, manage multiple projects and work in a fast paced and changing environment. Exceptional written and verbal communication skills, with strong interpersonal, negotiation, and relationship‑management abilities to effectively engage a wide range of audiences and drive objectives. Expert-level knowledge of clinical operations procedures, with the ability to resolve complex, cross-functional issues and influence outcomes beyond the immediate team. Exceptional problem-solving, organizational, analytical, and critical thinking abilities, with a proven track record of delivering innovative solutions. Proven ability to build strong relationships and communicate effectively across all organizational levels and with customers, fostering cross‑functional collaboration, proactively escalating issues, and leading joint initiatives to ensure timely resolution and project success aligned with strategic objectives. Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Teams) with expert-level Excel skills (Pivot Tables, VLOOKUP). Proven ability to work effectively and collaboratively and lead a team in a remote environment. Preferred Qualifications Advanced degree highly desirable (e.g., MS, MBA, PhD, MPH, PharmD, MD) PMP certification Minimum of 2 years of people and team management experience highly preferred Experience in technical and/or medical writing At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we are committed to supporting our associates’ well-being, development,