Senior Sales Operations Manager

Job description

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What’s the opportunity? As a Senior Sales Operations Manager, you will be a strategic and operational partner to Fin’s Sales organization, helping build the systems, processes, reporting, and operating rhythms that enable our go-to-market teams to scale effectively. You’ll work at the intersection of Sales, Finance, Business Systems, Data Engineering, Marketing, and GTM leadership. You’ll own critical sales operations programs across forecasting, pipeline management, territory and quota planning, compensation, performance reporting, and process optimization. This is a high-impact role for a systems thinker and commercially minded operator who can move comfortably between detailed analysis, cross-functional program management, and executive-level recommendations. You’ll have the opportunity to improve how Fin’s sales organization operates while helping scale the GTM engine behind one of the fastest-growing AI products in the market. What will I be doing? Own and optimize core sales operations processes, systems, and operating cadences across the sales organization. Partner with Sales leadership and Finance to build and maintain forecasting processes, pipeline reporting, quota models, attainment tracking, and performance insights. Develop clear, trusted reporting and dashboards that give leaders visibility into funnel health, productivity, conversion, win rates, capacity, and revenue performance. Lead territory planning, segmentation, coverage, and capacity analysis to support efficient allocation of sales resources. Partner with Finance and Sales leadership on compensation planning, plan administration, performance measurement, and reporting. Translate business requirements into scalable solutions across CRM, BI, sales planning, compensation, and other GTM systems. Partner with Business Systems and Data Engineering to improve data quality, data models, integrations, automation, and reporting infrastructure. Identify and eliminate operational bottlenecks across the sales cycle, including lead routing, opportunity management, approvals, contracting, handoffs, and post-sale transitions. Establish and maintain consistent definitions, governance, documentation, and processes for key sales metrics and data. Lead complex cross-functional projects from discovery through implementation, including requirements gathering, stakeholder alignment, testing, rollout, and change management. Build executive-ready analyses and recommendations that help leadership make decisions about growth, investment, productivity, and organizational design. Use AI tools and automation thoughtfully to reduce manual work, improve data access, and increase the speed and quality of sales execution. Create scalable operating processes that support growth without requiring linear increases in headcount. Act as a trusted advisor to sales leadership on performance trends, operational risks, process improvements, and strategic priorities. Support quarterly and annual planning activities, including business reviews, headcount planning, goal-setting, and operating plan development. What skills do I need