Customer Success Account Manager China Beijing Beijing

Job description

Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps. Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships. Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Understands the organizational and customer success strategy. Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. Passion for technology and customer obsessed. Good communication and logic-thinking.