Insight Manager

Job description

Job Title: Insight Manager Job Description Insights Manager – Business Intelligence & Analytics (Financial Services) At Concentrix, we partner with leading organisations to deliver exceptional customer and operational outcomes. We are currently supporting a globally recognised financial services client, known for its focus on trust, precision, and customer excellence, and we’re seeking an experienced Insights Manager to lead data-driven transformation. This is a high-impact leadership role, ideal for someone who can translate complex financial and operational data into strategic insight, influence senior stakeholders, and operate confidently within a highly regulated environment. The Role As an Insights Manager, you will shape and deliver the analytics strategy for a financial services programme—driving performance, enhancing customer outcomes, and ensuring insight-led decision-making at every level. You’ll lead a team of analysts, elevate reporting and governance standards, and act as a trusted advisor to senior stakeholders, ensuring insights are robust, compliant, and commercially impactful. What You’ll Be Doing Strategic Insight & Financial Performance Define the analytics roadmap aligned to financial, regulatory, and customer experience objectives Deliver actionable insights that support risk mitigation, revenue optimisation, and operational efficiency Interpret complex datasets across customer, operational, and financial performance metrics Leadership & Capability Building Lead, coach, and develop a high-performing team of Insight Analysts Embed a culture of accountability, precision, and continuous improvement Establish scalable frameworks and best practices aligned to regulated environments Advanced Analytics & Governance Drive advanced analytics including forecasting, segmentation, and root cause analysis Ensure data integrity, audit readiness, and compliance with regulatory standards Leverage tools such as Power BI, Tableau, SQL, Python or R to deliver accurate and scalable insights Reporting, Storytelling & Influence Oversee executive dashboards, performance scorecards, and governance reporting Translate complex data into clear, compelling narratives for senior stakeholders Support decision-making with insight that balances commercial objectives and regulatory considerations Stakeholder & Client Partnership Act as a trusted advisor to senior client stakeholders within the financial services sector Lead governance forums, business reviews, and performance discussions Build strong relationships across operations, risk, and compliance teams Performance Optimisation & Innovation Embed insight into forecasting, capacity planning, and performance management Drive automation and innovation in reporting, including AI and scalable analytics solutions Identify opportunities to improve efficiency while maintaining rigorous compliance standards What We’re Looking For 5+ years’ experience in Business Intelligence, Analytics, or Insights, including leadership responsibility Proven experience delivering insights within financial services, banking, insurance, or similarly regulated industries Strong technical capability in Power BI, Tableau, SQL, and Python/R Deep understanding of data governance, regulatory considerations, and audit requirements Demonstrated ability to influence senior stakeholders through data-driven storytelling Strong commercial acumen with the ability to balance risk, compliance, and performance Experience in contact centres or customer operations is advantageous Knowledge of Lean Six Sigma / structured methodologies is beneficial Why Join Concentrix? At Concentrix, we combine global expertise with deep industry knowledge to deliver outstanding results for our clients. Work with a prestigious financial services organisation in a high-trust environment Lead impactful analytics that drive real business and customer outcomes Be part of a culture that values precision, innovation, and continuous improvement Shape the future of insight within a fast-paced, client-focused partnership Ready to Apply? If you’re passionate about delivering insight with integrity and want to lead analytics in a regulated, high-performance environment, we’d love to hear from you. Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town Language Requirements: Time Type: