Sales Development Representative

Job description

Job Title: Sales Development Representative Job Description The Sales Development Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sales Representative position at Concentrix is just the right place for you! As a Sales Development Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “gamechangers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Sales Development Representative, you will: Manage a personal pipeline of prospects from initial outreach through qualification. Execute outbound prospecting strategies using phone, email, social media, and events. Respond to inbound leads with urgency, conducting deeper qualification conversations. Research accounts to understand key stakeholders, challenges, and buying signals. Collaborate with account executives to develop account-specific entry strategies. Schedule and participate in prospect meetings or demos, ensuring smooth handoffs. Track activity, conversion rates, and pipeline health in the CRM. Use AI-powered tools and market data to prioritize outreach and craft personalized messaging. Achieve and exceed monthly and quarterly pipeline generation targets. Provide feedback to marketing on lead quality and campaign performance. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Development Representative role include: Ability to commute to and work in our Nashville, TN office at least 2 days or more per week. A bachelor’s degree is preferred. (2+ years) experience in sales development, lead generation, or inside sales. Track record of consistently achieving or surpassing lead-to-opportunity conversion targets. Familiarity with account-based marketing (ABM) strategies. Representatives. You Have: Strong communication and discovery skills, with experience engaging prospects across multiple channels. Proven success in meeting or exceeding prospecting or pipeline generation targets. Ability to research accounts, uncover prospect needs, and tailor messaging accordingly. A growing proficiency in applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health. Experience working with CRM tools (Salesforce.com preferred) and sales engagement platforms. Strong organizational and time management skills to balance prospecting volume with quality. Ability to collaborate effectively with account executives and marketing teams Must reside in the United States and have a valid U.S. address for residence Deliver expert customer experiences…with a smile. Competencies for Success: Accountability (Proficient): Own your pipeline and deliver on targets consistently. Effective Communication (Proficient): Craft persuasive outreach and discovery conversations. Customer Focus (Competent): Align qualification with prospect needs and sales objectives. Collaboration (Proficient): Partner effectively with account executives to drive conversion. Resilience, Curiosity & Adaptability (Proficient): Adjust outreach strategies to improve outcomes. Diagnostic Information Gathering (Competent): Conduct deeper discovery to uncover buying signals. Time Management (Proficient): Balance multiple outreach campaigns with consistent quality. Technology & Data Fluency (Competent): Leverage CRM, AI, and engagement tools to drive efficiency. Commercial Awareness (Competent): Understand industry trends and competitive dynamics to position outreach effectively WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: The base salary range for this position is $18.13-$20.03/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. ACKNOWLEDGEMENTS: Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status a