Quality Evaluator with German

Job description

Job Title: Quality Evaluator with German Job Description The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilitiesMonitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance Share feedback and insights: Report evaluation results and identify improvement opportunities Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients Maintain program knowledge: Stay up to date with processes, products, and quality guidelines Drive continuous improvement: Support quality initiatives, operational improvements, and training needs 👤 What we’re looking forExperience: +1 year in a similar role, ideally in BPO or call center environment Languages: Fluent in German and English (at least C1 level) - both verbal and written. Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency Location: Availability to work from our Katowice office ✅ What we offerComprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: English, German (Required) Time Type: Full time2026-11-03