Customer Service Specialist

Job description

Job Title: Customer Service Specialist Job Description Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time. What You’ll Be DoingHigh-volume inbound calls - financial and government matters Strict script and compliance adherence Applying financial literacy to guide customers clearly and accurately Maintaining professionalism across a range of conversation types The Details💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines 🏠 100% permanent Work From Home 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST 🖥️ Equipment provided (Paramatta CBD collection required) 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted What You BringProfessional experience in a role where accuracy, compliance, or financial concepts mattered Comfort working within scripted, process-driven environments A solid grasp of financial concepts - numbers shouldn’t faze you Strong communication, composure, and attention to detail Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace RequirementsAustralian Citizenship required | Within 50km of Paramatta CBD | Police and Government Security checks Why ConcentrixConcentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued 🚀 Confident from day one with thorough onboarding and support that keeps going If structure is your strength and finance is your language - apply now. *Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks. Location: AUS Work-at-Home New South Wales Language Requirements: Time Type: Full time