Manager, Business Intelligence & Insights
Convergys · MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO
Job description
Job Title: Manager, Business Intelligence & Insights Job Description The Business Intelligence & Insights Manager is responsible for driving data-led decision-making across the organization. This role oversees the design and delivery of analytics, dashboards, and business insights to support strategic and operational goals. The manager will lead and develop a team of analysts to ensure accurate reporting, actionable insights, and continuous improvement in business performance.• Develop and execute the BI & Insights strategy in alignment with business objectives. • Partner with business leaders to understand priorities, identify opportunities, and translate them into data-driven solutions. • Lead, coach, and develop a team of BI Analysts and set clear goals, performance metrics, and development plans for team members. • Design and maintain KPI frameworks, dashboards, and scorecards to track business performance. Utilize advanced analytics to identify trends, opportunities, and risks. • Collaborate with cross-functional teams such as Finance, Sales, Marketing, Operations, and Product to understand analytical needs. Present key findings and actionable recommendations to senior management. • Act as the bridge between technical data teams and non-technical business stakeholders. • Oversee the implementation and optimization of BI tools such as Power BI, Tableau, Looker, DOMO, Power BI. Stay updated on emerging analytics technologies and methodologies. Location: MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO Language Requirements: English (Required) Time Type: Full time
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