Source-to-Pay Strategic Support Associate

Job description

Job Title: Source-to-Pay Strategic Support Associate Location: Hyderabad About the role: Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research / Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, i.e., aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested. The Source-to-Pay Strategic Support Associate is the entry point to the source-to-pay support career path. The role carries out defined support tasks across the source-to-pay lifecycle for Specialty Care and Research / Development requesters in a regulated environment, working under close supervision with output reviewed before release. It exists to build the systems fluency, documentation discipline, and escalation judgment that every later level in the team depends on. Level scope. Decision rights: None. Follows work instructions; refers anything non-routine upward before acting. Influence on process owners: None. Observations are reported through the supervisor. People scope: None. Time allocation: ~100% hands-on task execution and learning. Main Responsibilities: Vendor Record / Document Support Respond to basic, well-defined S2P inquiries and refer more complex requests to a Specialist or supervisor when necessary Perform vendor data entry and record maintenance using various tools (SharePoint, Coupa, etc.) per established work instructions File, retrieve, and version-control contract documents in the repository maintained on behalf of Legal and Procurement Apply S2P documentation checklists for review, following up on missing items from requesters, ie, ensure WBS in billing section Process vendor related OneSupport tickets related to onboarding, deactivation/offboarding, and/or record updates once approved by the process owner Collaborate with the assigned Buyer to apply the appropriate HACAT / commodity codes, escalating to management if alignment cannot be reached Requisition / Order Support Log and route incoming S2P requests to the correct channel or queue per the published intake guide Track requisition-to-order conversion and maintain supporting documentation Monitor assigned purchase order queues and flag discrepancies or delays for review Assist with helping end user complete the payment goods receipt and/or dispute, submitting OneSupport tickets when necessary Invoice Processing Support Resolve assigned invoice issues and flag discrepancies, missing documentation, and exceptions for review Resolve assigned aging invoices in the assigned queue against the aging report and escalate invoices that cannot be resolved to manager Check basic three-way match validation (order, receipt, invoice) to determine root cause and recommended solution Maintain organized invoice resolution records and supporting documentation Recognize and escalate potential red flags; duplicate invoices, unusual vendor changes, suspicious banking updates; to the supervisor immediately and without acting on them System Transaction / Records Support Execute routine transactions in Coupa (requisition, order, and invoice), check SHIFT (vendor master, goods receipt posting) to assist with process tasks Include appropriate documentation in Coupa to support the purchase Support catalog item maintenance and punchout catalog testing, if requested Participate in S2P agentic initiatives, ie, Racetrack Reporting / Data Collection Support Prepare and maintain basic reports, trackers, and logs as directed Collect and compile data for team service metrics and key performance indicators Ensure documentation is accurate, complete, and version-controlled Learning, Escalation / Team Support Follow established work instructions consistently and without deviation Escalate complex, sensitive, ambiguous, or non-routine issues promptly and with clear documentation Complete assigned training milestones on source-to-pay processes, systems, and compliance requirements Provide day-to-day administrative and operational support to the wider team Working with process owners The team supports the source-to-pay lifecycle; it does not own the underlying business processes. Category strategy and supplier selection sit with Procurement; contract terms with Legal and Contracting; payment execution and accounting treatment with Finance; supplier qualification with Quality; enterprise process and policy design with Global Source-to-Pay; and system architecture with Information Technology. The team owns its service delivery and service levels, the accuracy of the records and master data it maintains, queue performance, work instructions, escalation routing, control execution, and the North America deployment and adoption of enterprise initiatives. Procurement (decision rights: category strategy, sourcing decisions, preferred supplier designation, negotiation mandate); Support category strategy by checking accurate HACAT coding; coordinate with Buyers on sourcing decisions and preferred vs. non-preferred supplier selection Legal (decision rights: contract terms, templates, risk positions, legal hold instructions); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. SOW, Exhibit A, etc.) Contracting (decision rights: contract intake, drafting, execution routing, Exhibit A generation); Support adherence to the contract process, coordinating with Contracting when necessary (e.g. Exhibit A) Finance / AP (decision rights: budget maintenance/approval, payment execution, accounting treatment, accruals, PO maintenance, close calendar); Support WBS requests and aging invoice resolution under supervision until competency is met Quality (decision rights: supplier qualification, approved vendor list, quality agreements, GxP requirements); Route supplier quality issues to EBI and file supporting documentation Tax / Treasury (decision rights: tax determination and documentation requirements; banking and payment method standards); Collaborate with the Tax and Treasury team on issue resolution and vendor onboarding; collect tax documentation as directed IT (decision rights: system architecture, configuration, and computer system validation); Support opening tickets for end users when applicable Global Source-to-Pay (decision rights: enterprise source-to-pay process and policy design, system standards, and program scope); Apply enterprise-defined processes and system steps as written; report any issue encountered through the supervisor S2P Support (this team) (decision rights: service delivery and service levels, records and master data accuracy, queue performance, work instructions, escalation routing, control execution); Executes defined support tasks; refers anything non-routine upward before acting Boundaries of the role: Does not own or change any S2P business process, policy, or work instruction; executes them as written Does not resolve non-routine vendor or invoice issues independently, and does not interpret policy Does not approve transactions, exceptions, master data changes, or bank detail changes Does not perform data entry in SHIFT; uses SHIFT for issue resolution, research, and assessment only About you: Work Experience: 0-1 years of professional experience; recent graduates. Internship, co-op, or academic exposure to procurement, finance operations, or vendor management preferred but not required. Exposure to a GxP-regulated or quality-controlled environment preferred Technical & Soft Skills: Working proficiency in Microsoft Office Suite (Excel, Word, Outlook). Well-developed attention to detail and demonstrated commitment to accuracy. Ability to follow work instructions con